TQM gurus contributions

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Quaid-e-Azam College of Commerce University of Peshawar
ASSIGNMENT: Total Quality Management
NAME: Ijaz Ahmad (02)
Program: Master in HRM
Semester: 4TH
Submitted to: Miss. Aqsa Saddiq
Date of submission: 11 September, 2014
Assignment topic: the contribution of management Gurus to . Total Quality Management
The contributions of management gurus to total Quality management
Table of contents
Introduction
Walter A. Shewhart (1897-1967)
Dr. W.E Deming (1900-1993)
3. Joseph M Juran (1904-2008)
3. Philip Crosby (1926-2001)
Genichi Taguchi (1924-2012)
Kaoru Ishikawa (1915-1989)
. Dr. Armand V. Feigenbaum (1922)
“People forget how fast you did a job – but they remember how well you did it” Howard Newton
References
“Total quality management is a journey, not a destination.” (Berry)

“No doubt, humans are always deficient” (Al-Quran)
“Actions are direct reflection of one’s intentions” (Al-Quran)

The contributions of management gurus to total quality management
Introduction
To fully understand the TQM movement, we need to look at the philosophies of individuals who have shaped the evolution of TQM. Their philosophies and teachings have contributed to our knowledge and understanding of quality today. Their individual contributions are summarized in this research summary.
Early 1950’s - Americans who took the messages of quality to Japan.
Late 1950’s - Japanese who developed new concepts in response to the Americans.
1970’s-1980 - Western gurus who followed the Japanese industrial success
Walter A. Shewhart (1897-1967)
American physicist, engineer and statistician,.
Known as the father of statistical quality control
Shewhart cycle (PDSA cycle).
Control charts

Shewhart studied randomness and recognized that variability existed in all



References: Boisvert, L. (2004), ‘’Successful Relationship Diagrams’’, Quality Progress; Vol. 37 Issue 1, p104-104. Akao, Y. and Mazur, G., (2003), “The leading edge in QFD: past, present and future”, International Journal of Quality & Reliability Management, Vol. 20 No 1, pp. 20-35.3. Anjard, R.P., (1995), “Management and planning tools”, Training for Quality, Vol 3 Nο 2 · 1995,· pp. 34–37.4. Armistead C., (1996), ‘’Principles of business process management’’, Managing Service Quality, Vol 6 Numb 6, pp. 48-52 Armistead C., (1999), Knowledge management and process performance, Journal-of-Knowledge-Management, v3n2: 143-154.

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