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Tourism Satisfaction

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Tourism Satisfaction
University of Winneba

Human Resource Management

BFG 525

Report on the manner in which recruitment, training and performance review are undertaken at Utrak financial services Ltd

Rebecca Mensah

7111800015

June 22, 2012

Table of Contents
Abstract……………………………………………………………………………….. 3
Introduction……………………………………………………………………………. 4
Statement of the Problem……………………………………………………………… 5
Scope and Delimitation of the Study………………………………………………….. 5
About Utrak Financial Services……………………………………………………….. 6 Vision………………………………………………………………………….. 6 Mission………………………………………………………………………… 7
Recruitment……………………………………………………………………………. 7 Opening of Vacancy……………………………………………………………8 Advertising……………………………………………………………………..8 Selection………………………………………………………………………. 8 Interview……………………………………………………………………….8
Training………………………………………………………………………………..8
Performance Review…………………………………………………………………. 10
Recommendation and conclusion……………………………………………………..10
Reference……………………………………………………………………………... 11

Abstract
This study explored human resource management (HRM) functions of recruitment, training and performance review of staff are carried out in Utrak financial services. Personal interviews were held with some management staff and observing the focal point of the human resource department. This report provides an internal analysis of the company’s human resource functions in order to determine its strength and weakness. Upon completion of the analysis, recommendations and controls are provided that will help Utrak Financial Services Limited address any weaknesses that are identified in their current strategy.

INTRODUCTION During the first four hundred years of industrialization, it was all about machines, which gradually replaced the human labour. They were so important that humans were not even considered a resource. Not anymore. With information
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