Tourism Marketting: a Study of the Technological Challenges Facing Tourism Managers in the Industry Today
Tourism Management Assignment 1 | May 20
2013
| A study of the technological challenges facing tourism managers in the industry today | Sibusiso Skhosana 13003247 Mrs Esme Leeus. |
Question 1
1.1 * The lodge has in system a full security surveillance camera system connected all around the lodge which can be. The manager can keep track of the happenings around the lodge using a Samsung Galaxy Tab 2 with the application called C-MOR Security Surveillance which provides 24 hour video surveillance. * The lodge has a Wi-Fi system in place for guests, and is not an open network. Guests are provided with the code when they check-in. They use a D-Link modem as a main modem and a Tenda Modem as a Wi-Fi station. * The lodge uses an electronic booking system called Merchant, with this software the lodge is able to keep track of the number customers who checked in, how long their stay is and type of room they booked. * The lodge uses email as a means of communication but also has Skype account and the manager has a business Whatsapp number for any direct personal inquiries. * The Lodge uses a VOIP telephone system for clients with FAQs.
1.2
* The current security system seems to be working efficiently with two cameras at adjacent sides in the public rooms such as Lounge, Foyer, Patio, Pool area and Reception area. The head of security is able to simultanouesly monitor all these cameras using the Wi-Fi system the lodge has in place. * The current Wi-Fi system is effective, it uses a 1000/kbs line and an uncapped data bundle. All guests are able to stream videos and download anything they like below 100mb. Although it disconnects from time to time, the network is still stable. * The booking system in use, Merchant, is pretty fast and convenient as guests can be booked in less than 10 minutes. This requires the guests documentation and information such name, surname and DOB. * The Whatsapp system has made it easier
2013
| A study of the technological challenges facing tourism managers in the industry today | Sibusiso Skhosana 13003247 Mrs Esme Leeus. |
Question 1
1.1 * The lodge has in system a full security surveillance camera system connected all around the lodge which can be. The manager can keep track of the happenings around the lodge using a Samsung Galaxy Tab 2 with the application called C-MOR Security Surveillance which provides 24 hour video surveillance. * The lodge has a Wi-Fi system in place for guests, and is not an open network. Guests are provided with the code when they check-in. They use a D-Link modem as a main modem and a Tenda Modem as a Wi-Fi station. * The lodge uses an electronic booking system called Merchant, with this software the lodge is able to keep track of the number customers who checked in, how long their stay is and type of room they booked. * The lodge uses email as a means of communication but also has Skype account and the manager has a business Whatsapp number for any direct personal inquiries. * The Lodge uses a VOIP telephone system for clients with FAQs.
1.2
* The current security system seems to be working efficiently with two cameras at adjacent sides in the public rooms such as Lounge, Foyer, Patio, Pool area and Reception area. The head of security is able to simultanouesly monitor all these cameras using the Wi-Fi system the lodge has in place. * The current Wi-Fi system is effective, it uses a 1000/kbs line and an uncapped data bundle. All guests are able to stream videos and download anything they like below 100mb. Although it disconnects from time to time, the network is still stable. * The booking system in use, Merchant, is pretty fast and convenient as guests can be booked in less than 10 minutes. This requires the guests documentation and information such name, surname and DOB. * The Whatsapp system has made it easier