Tourism Industry

Good Essays
Topics: Tourism
Contents
Introduction: .......................................................................................................... 2
History of ICTs (Information and Communication Technologies) in Tourism
Industry: ................................................................................................................ 2
Definition of e-tourism (Electronic Tourism):...................................................... 4
Relationship between ICT and E- Commerce (Electronic commerce) ................ 4
Relationship between Tourism and ICTs: ............................................................ 5
Advantages of the internet and ICTs: ................................................................... 8
Drawback of the Internet and ICTs:...................................................................... 9
Methodology: ...................................................................................................... 10
Case Study: ......................................................................................................... 11
Conclusion: ......................................................................................................... 14
References List .................................................................................................... 15

1

Introduction:
Information and communication technology (ICT) make structural changes in the tourism industry. As a result according to Keynote (2004) reported that, in 2004 travel related website visitors grew by 27% which was previously in 2003 only 15%. ICT creates favourable conditions for the emergence of a new set of channels for promotion and distribution industry. The rapid developments of computer software applications, a variety of digital devices and excellent communication have been developing between organizational communication and better access for consumers. The full range of ICT applications to support the entire company called



References: Buhalis, D. (2003) eTourism: Information Technology for Strategic Tourism Management. Buhalis, D., and Deimezi, R. (2004) eTourism developments in Greece. International Journal of Tourism and Hospitality Research, Vol Buhalis, D., and Law, R. (2008) Progress in information technology and tourism management: 20 years on and 10 years after the Internet – The state of eTourism research. Buhalis, D. and Jun, S. H. (2011) E-Tourism. Oxford: Goodfellow Publishers Ltd Chandler, D Chen, S. (2005) Strategic Management of e-Business. 2nd ed. England: John Wiley & Sons, Ltd. Corrocher, N. and A. Ordanini (2002) Measuring the digital divide: a framework for the analysis of cross-country differences Duff, A. (2002) E-Tourism in England. English Tourism Council, September 2002. Dedrick, J., V. Gurbaxani and K.L Kraemer. (2003) Information Technology and Economic Performance: A Critical Review of the Empirical Evidence Egger, R., and Buhalis, D. (2008) eTourism Case Studies: Management and Marketing Issues Gupta, U. (2000) Information Systems: Success in the 21st Century. Upper Saddle River, NJ: Prentice Hall. Marketing Science and the Internet. Marketing Science, Vol.19 No.10, pp.1-3. Keynote (2004): The Internet Leisure Market Mamaghani, F. (2009) Impact of E-commerce on Travel and Tourism: An Historical Analysis Meersman, R., Herrero, P. and Dillon, T. (2009) On the Move to Meaningful Internet System: OTM 2009 Workshops Nyheim, P., McFadden, F., and Connolly, D. (2005) Technology Strategies for the Hospitality Industry Oliner, S. D. and Sichel, D.E. (2000) The resurgence of growth in the late 1990s: Is information technology the story? Sharda, N. (2010) Tourism Informatics: Visual Travel Recommender Systems, Social Communities And User Interface Design Sheldon, P. (1993) Destination information systems. Annals of Tourism Research, Vol. 20 No Stuart, H. (1999).Towards a definitive model of the corporate identity management process, Corporate Communications, Vol Turban, E., King, D., McKay, J., Marshall, P., Lee, J., and Viehland, D. (2008) Electronic Commerce 2008: A Managerial Perspective Qirici, E., Theodhori, O. and Elmazi, L. (2011) E-Marketing and ICT-Supported Toutrst Destination Management Werthner, H. and Ricci, F. (2004) E- Commerce and Tourism. Communications of the ACM, Vol

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