Total Quality Management Techniques

Topics: Quality management system, Quality management, ISO 9000 Pages: 8 (1830 words) Published: December 13, 2010
Quality Management Techniques|
Dharmendra Choudhary (104) |

Table of Contents

Quality Management Principles:-2
Factual Approach to Decision-Making:-2
ISO 90005
Goal and Scope6
Advantages and Benefits6
Business process reengineering7
Kansei Engineering Procedure8
Quality Function Deployment (QFD)10

Quality management
Quality management can be considered to have four main components: quality planning, quality control, quality assurance and quality improvement. Quality management is focused not only on product/service quality, but also the means to achieve it. Quality management therefore uses quality assurance and control of processes as well as products to achieve more consistent quality.

Quality Management Principles:-

1. A Customer Focused Organization
2. Leadership
3. Involvement of People
4. Process Approach
5. Systematic Approach to Management
6. Continual Improvement
7. Factual Approach to Decision-Making
8. Mutually Beneficial Supplier Relationships
Factual Approach to Decision-Making:-

An organizational strategy and the accompanying techniques that result in the delivery of high-quality products or services to customers.

TQM is critical to achieve world-class competitiveness:-
* Manufacturing is a primary area
* U.S. automakers have greatly improved the quality of their cars in recent years * The Japanese have continuously improved quality and thus still have the lead Total Quality Management Decisions (TQM)

Many successful TQM techniques applied to manufacturing
* MNCs use TQM techniques
* Tailor output to customer needs
* Require their suppliers use same approach
* Concurrent engineering/interfunctional teams
* Designers, engineers, production specialists, and customers work together to develop new products * Empowerment
* Rewards and Recognition
* Pay and benefit increases, merit pay, and discretionary bonuses * Pay-for-skills and knowledge plans
* Plaques, and public recognition
* Success of rewards and recognition varies by country
* U.S. workers may value individual recognition
* Japanese do not like to be singled out for personal praise Example:-

Quality Management Techniques

The Japanese word "KAIZEN" means improvement, improvements without spending much money, involving everyone from managers to workers, and using much common sense. The Japanese way encourages small improvements day after day, continuously. The key aspect of KAIZEN is that it is an on-going, never-ending improvement process. It's a soft and gradual method opposed to more usual western habits to scrap everything and start with new. Implementation

The Toyota Production System is known for kaizen, where all line personnel are expected to stop their moving production line in case of any abnormality and, along with their supervisor, suggest an improvement to resolve the abnormality which may initiate a kaizen. The PDCA cycles

The cycle of kaizen activity can be defined as:
* Standardize an operation
* Measure the standardized operation (find cycle time and amount of in-process inventory) * Gauge measurements against requirements
* Innovate to meet requirements and increase productivity * Standardize the new, improved operations
* Continue cycle ad infinitum
The five main elements of kaizen| |
* Teamwork
* Personal discipline
* Improved morale
* Quality circles
* Suggestions for improvement
Some critics of kaizen claim that the cost-cutting measures come at the expense of fair labor practices and quality products. Examples include: * Accusations of death by overwork at Toyota that included unpaid "so-called voluntary quality control meetings held after regular work...
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