Total Quality Management:The role in operation management.

Satisfactory Essays
Topics: Management, Japan
Quality has become a significant element among the competitive factors in the operations system. Quality is now recognized as a powerful strategic weapon, enables the organization to continually sustain in a global competition.

Quality can improve operation management by emphasizing the operation management to focus on producing product that is fit for the purpose of the users, based on Juran's view of quality. The issues of quality is defined by Deming as to produce product that is satisfy to the needs of customers, who plays an essence role in production system. To meet both of the issues of quality, operation management may employ Quality Function Deployment, which is part of the Company Wide Quality Control in Japan under a strict Japanese Industrial Standard, and is refer as the "voice of the customers" used to translate customers' expectations in term of specific requirements, into instructions on how a product should be developed. Dr Mizuno, the Professor of Tokyo created the QFD system and was first applied in Mitsubishi, Heavy Industries, Ltd, in Kobe Shipyard, Japan in 1972. (Yoji Akao,

You May Also Find These Documents Helpful

  • Satisfactory Essays

    2 Operations Strategy in a Global Environment PowerPoint presentation to accompany Heizer and Render Operations Management, 10e Principles of Operations Management, 8e PowerPoint slides by Jeff Heyl © 2011 Pearson Education, Inc. publishing as Prentice Hall 2-1 Developing Missions and Strategies Mission statements tell an organization where it is going The Strategy tells the organization how to get there © 2011 Pearson Education, Inc. publishing as Prentice Hall 2-2…

    • 1831 Words
    • 8 Pages
    Satisfactory Essays
  • Best Essays

    Total Quality Management

    • 3924 Words
    • 16 Pages

    of contents List of figures………………………………………………………….iii 1. Introduction………………………………………………………1 2. The Foundations of TQM………………………………………..2 1. Quality……………………………………………………2 2. Evolution of TQM……………………………………….2 3. Relevance and practice of TQM…………………………………3 4. Costs of quality………………………………………………….6 5. Quality standard and Awards……………………………………7 6. Implementation of TQM………………………………………...8 1. Key elements of TQM……………………………………9 2. Implementation issues……………………………………12…

    • 3924 Words
    • 16 Pages
    Best Essays
  • Powerful Essays

    total quality management

    • 1348 Words
    • 6 Pages

    Total Quality Management (TQM) is a comprehensive and structured approach to organizational management that seeks to improve the quality of products and services through ongoing refinements in response to continuous feedback. TQM requirements may be defined separately for a particular organization or may be in adherence to established standards, such as the International Organization for Standardization's ISO 9000 series. TQM can be applied to any type of organization; it originated in the manufacturing…

    • 1348 Words
    • 6 Pages
    Powerful Essays
  • Powerful Essays

    Total Quality Management

    • 6815 Words
    • 28 Pages

    Term Project Report Total Quality Management Table of Contents 1. Executive Summary 3 2. Introduction 5 3. The meaning of quality 6 4. Understanding customer needs and expectations 7 5. The importance of quality 9 6. The evaluation of Quality management 14 6.1. Inspection 14 6.2. Quality control 15 6.3. Quality assurance 15 6.4. Total quality management 17 7. Important elements of TQM 19 8. How to introduce TQM 22 9. Levels of TQM 22 10. Sustaining TQM…

    • 6815 Words
    • 28 Pages
    Powerful Essays
  • Better Essays

    Total Quality Management

    • 1834 Words
    • 8 Pages

    TOTAL QUALITY MANAGEMENT By- SANJAY KUMAR* TQM A SUSTAINED MANAGEMENT COMMITMENT TO QUALITY- An Organizations Personality and Culture will ultimately reflect it’s senior Management values, If an organization is serious about implementing TQM, the Commitments to do so has to start at the TOP, and the organization’s Senior Management has to be unwavering in its commitment to quality Focusing on the Customer Lee Lacocca once advertised…

    • 1834 Words
    • 8 Pages
    Better Essays
  • Powerful Essays

    Total Quality Management

    • 3441 Words
    • 14 Pages

    Total Quality Management “EVALUATE THE PROPOSITION THAT THE USE OF TOOLS AND TECHNIQUES IS ESSENTIAL IN APPLYING TOTAL QUALITY MANAGEMENT.” Assignment One Amy Brown B00557532 Hand in: 06.11.2013 @ 2pm Word Count : 2,711 Contents Page Introduction ................................................................................................ 1 What is Quality? ......................................................................................... 1 Evolution…

    • 3441 Words
    • 14 Pages
    Powerful Essays
  • Powerful Essays

    Total Quality Management

    • 6795 Words
    • 28 Pages

    on Critical Success Factors of Quality Management Practices Abstract This paper provides a literature review of the studies on quality management in the world. By reviewing the literature on quality management, it is found that management commitment and international competition are critical for successful quality management implementation. However, there are differences on the level of quality management implementation among countries. It is suggested that the role of national culture, along with…

    • 6795 Words
    • 28 Pages
    Powerful Essays
  • Powerful Essays

    Total Quality Management

    • 1430 Words
    • 6 Pages

    * 5 TQM, just another Management fad? * 6 References * 7 See also * 8 External links Definition TQM is composed of three paradigms: * Total: Organization wide * Quality: With its usual Definitions, with all its complexities (External Definition) * Management: The system of managing with steps like Plan, Organize, Control, Lead, Staff, etc. As defined by the International Organization for Standards (ISO): "TQM is a management approach for an organization…

    • 1430 Words
    • 6 Pages
    Powerful Essays
  • Powerful Essays

    total quality management

    • 4917 Words
    • 20 Pages

    CHAPTER 1 WHAT IS TOTAL QUALITY MANAGEMENT? An organization planning the implementation of Total Quality Management (TQM) is about to embark on the challenge and opportunity of a lifetime. This adventure must surely change the organization. Total Quality Management can be the answer to both the customer's plea for improved products and services and the organization's quality and productivity problems. This chapter sets the stage for the conceptual understanding that is required before starting…

    • 4917 Words
    • 20 Pages
    Powerful Essays
  • Good Essays

    Total Quality Management

    • 483 Words
    • 2 Pages

    1.)What is Total Quality Management? Total quality management or TQM is an integrative philosophy of management for continuously improving the quality of products and processes. TQM is based on the premise that the quality of products and processes is the responsibility of everyone involved with the creation or consumption of the products or services offered by an organization, requiring the involvement of management, workforce, suppliers, and customers, to meet or exceed customer expectations…

    • 483 Words
    • 2 Pages
    Good Essays