PJM 440 – Total Quality Management
Colorado State University – Global Campus
Victoria Figiel, Ph.D.
June 16, 2014
This paper will discuss total quality management (TQM) and the ongoing training required for its successful implementation. Four key factors that drive the need for quality training will be covered in detail to show why new coaching tactics are necessary. Internal and external training are compared and contrasted to demonstrate when one is more beneficial than the other. The Six Sigma TQM process will be explored in order to demonstrate the advantages it lends to individual, business and societal practices.
Why is Quality Training Necessary?
Quality of the existing labor pool
The preparedness and potential of the current labor pool is a key determining factor of how much quality training will be necessary (Goetsch & Davis, 2013). Basic skills sets are required before advanced training can begin, so if basic skills are minimal, training may be extensive. Quality training is especially necessary when employees are not yet competent in basic skills. Once basics are understood, higher level proficiencies can be gained that will directly affect quality and productivity. Global Competition
Competition is intense in the global marketplace because innovation has allowed companies worldwide to compete for the same business (Ezell, 2013). The US must now compete with international organizations who are improving their education systems, investing in high-tech IT platforms, and restructuring their tax and regulatory systems to become industry leaders. Investments in innovation and TQM training have become a worldwide trend, as global front-runners attempt to drive productivity growth. In order for the US to remain competitive, quality training in every industry is necessary. Technology Transfer Problems
Technology diffusion occurs when recently commercialized technologies are implemented in the workplace, with the purpose of improving productivity, quality, and competitiveness (Goetsch & Davis, 2013). This new technology is however useless if an employee has not been well-trained to use the latest systems. Productivity is only enhanced when new techniques are applied into their daily tasks and they are capable of understanding when these processes should be used. Training is critical in helping workers to overcome their fear of change and lack of knowledge with modern technology. Changing demographics
Women, immigrants and minorities make up more than 80% of all new entrants into the workforce, which is why TQM programs are needed to help ease this shift (Goetsch & Davis, 2013). With a better understanding of how to interact in a diverse setting, employees gain the skills to be able to overcome cultural, social, and gender differences. Diverse groups tend to have a better success rate than homogeneous groups in the business world, because diversity generally lends to a greater understanding of the marketplace, better problem solving ability in teams, and a superior use of talent (Stanford Business School of Graduates, 2006). Prominent issues in diversity can typically be overcome with diversity training programs implemented through total quality management practices. Internal Training vs. External Training
Training conducted within an organization is classified as internal training (Goetsch & Davis, 2013). There are several different methods used to train internally, some of which include one-on-one training, computer-based training, group instruction, and media-based instruction. The main benefit of this type of guidance is that it typically saves a company money by using current employees instead of external training companies. This is also beneficial because current employees typically have a better understanding of company policies and procedures (Training Course Material, 2014). In my experience, internal training has been...
References: Ezell, S. (2013). The intensifying competition for global innovation leadership. Retrieved from http://www.globalpolicyjournal.com/blog/07/01/2013/intensifying-competition-global- innovation-leadership
Goetsch, D. L., & Davis, S. D. (2013). Quality management for organizational excellence: Introduction to total quality (7th ed.). Upper Saddle River, NJ: Pearson Education, Inc.
Graves, A. (2012). What are the benefits of Six Sigma certification? Retrieved from http://www.sixsigmadaily.com/certification/what-are-the-benefits-of-six-sigma- certification
Six Sigma Online. (2014). The benefits of Six Sigma training. Retrieved from http://www.sixsigmaonline.org/six-sigma-training-certification-information/articles/the- benefits-of-six-sigma-training-2.html
Stanford Business School of Graduates. (2006). Diverse backgrounds and personalities can strengthen groups. Retrieved from http://www.gsb.stanford.edu/news/research/hr_neale_groupdiversity.shtml
Training Course Material. (2014). Internal vs. external trainers. Retrieved from http://www.trainingcoursematerial.com/free-training-articles/human-resources- management/using-internal-vs-external-trainers
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