Total Quality Management for an Mba Program
TOTAL QUALITY MANAGEMENT FOR AN MBA PROGRAM
ANANT ANAND
FALL 2008
TOTAL MANAGEMENT PROGRAM FOR AN MBA PROGRAM
ABSTRACT
Total Quality Management is a business management strategy or philosophy that is a combination of quality and management tools aimed at increasing business and reducing losses due to wasteful practices. It’s a method of involving management and employees in the continuous improvement of production quality of goods or services. The concept of TQM is also applicable in academics. It is believed that Deming’s concept of TQM can provide guiding principals for much needed educational reforms in our society. TQM can be equally implemented in an MBA Program in the same manner as it will be implemented in any academic field. But for TQM to be implemented in an MBA Program, it is very much important to understand the main elements and principals of general TQM tools that can be related to practices of an MBA Program because all the aspects of TQM can not be adopted in an MBA Program. TQM for an academic process will be somehow different from TQM for any other process.
INTRODUCTION
Total Quality Management (TQM) is nothing but a business management strategy of practicing and embedding awareness of quality in all organizational process. It’s a management approach that aims at long term success through customer satisfaction and full participation of all the employees of an organization in quality improvement. TQM for an MBA Program is also an academic management starategy that aims at continuous improvement of class room teaching methodologies and administrative processes of universities or colleges that conduct an MBA Program. TQM needs to be implemented in a phase by phase manner in an academic setup because academics are totally different from industry and corporate world and they can not be compared on equal basis. Adopting TQM in an MBA Program will bring some innovation in the academic process like the first time introduction of
ANANT ANAND
FALL 2008
TOTAL MANAGEMENT PROGRAM FOR AN MBA PROGRAM
ABSTRACT
Total Quality Management is a business management strategy or philosophy that is a combination of quality and management tools aimed at increasing business and reducing losses due to wasteful practices. It’s a method of involving management and employees in the continuous improvement of production quality of goods or services. The concept of TQM is also applicable in academics. It is believed that Deming’s concept of TQM can provide guiding principals for much needed educational reforms in our society. TQM can be equally implemented in an MBA Program in the same manner as it will be implemented in any academic field. But for TQM to be implemented in an MBA Program, it is very much important to understand the main elements and principals of general TQM tools that can be related to practices of an MBA Program because all the aspects of TQM can not be adopted in an MBA Program. TQM for an academic process will be somehow different from TQM for any other process.
INTRODUCTION
Total Quality Management (TQM) is nothing but a business management strategy of practicing and embedding awareness of quality in all organizational process. It’s a management approach that aims at long term success through customer satisfaction and full participation of all the employees of an organization in quality improvement. TQM for an MBA Program is also an academic management starategy that aims at continuous improvement of class room teaching methodologies and administrative processes of universities or colleges that conduct an MBA Program. TQM needs to be implemented in a phase by phase manner in an academic setup because academics are totally different from industry and corporate world and they can not be compared on equal basis. Adopting TQM in an MBA Program will bring some innovation in the academic process like the first time introduction of