Total Quality Management Case Study

Total quality management deals with management move towards centered on quality, based on the participation of an organization’s members and aiming at long period success. This study is a comparative study between the libraries of Banasthali University, Rajasthan and Avinashilingam University, Tamil Nadu. The study focused on the comparison of infrastructure of libraries at present. It also about the library staff views on this job satisfaction and job quality, views of library users on the quality of services provided by these libraries.
Key words: Total Quality Management, Women’s University, Banasthali University, Avinashilingam University.
Introduction
Total Quality Management refers to a quest for quality that involves everybody in the organization. The two key aspects of TQM are continuous improvement and customer satisfaction. TQM focuses on the integration and coordination of all activities in a work process and aims at continuous improvement in quality. Quality means not merely the quality of end products but the quality of all kinds of means such as data,
Today we visualize the Womens’ University that continually responds to the changing social realities through the development and application of knowledge. The purpose of such engagement will be to create an inclusive society that promotes and protects the dignity, equality, social justice and human rights for all, with special emphasis on empowerment of women.
Banasthali Vidyapith famous as Banasthali University exclusively for women located in the Banasthali Vidyapith town of Tonk district of Rajasthan state, India. It is a Deemed University founded in 1935. It offers programms at school, undergraduate, postgraduate and doctorate level to women. It is the largest residential university for women's education in the world. The motto of this university is “University for Women: University with a