Total Quality Management

Powerful Essays
A Global Perspective on Critical Success Factors of Quality Management Practices
Abstract
This paper provides a literature review of the studies on quality management in the world. By reviewing the literature on quality management, it is found that management commitment and international competition are critical for successful quality management implementation. However, there are differences on the level of quality management implementation among countries. It is suggested that the role of national culture, along with the importance of international competition be considered for quality management implementation in the global context.
1. Introduction
The pace of technological progress and industrial development has been dramatically intensified the competition in the business environment. While the competition was mainly within the countries before the Second World War, global competition and international business are regarded as the two major outcomes of the Second World War (Kathawala and Nanda, 1989; Raeside and Walker, 2001). The Japanese approach toward quality, which was later regarded as Total Quality Management (TQM), had tremendous impact on organizations and management practices, where it has been considered as “the Second Industrial Revolution” (Kanji, 1990).
Historically, quality management evolved from engineering activities, mostly statistical quality control to more managerial concepts like quality circles, and just-in-time, encompassing broad organizational concept (Kim and Chang, 1995; Powel, 1995). TQM is a continuous process that aims at quality improvement in all processes and activities in the firm. The ultimate goal of TQM is to establish a management system and organizational culture that ensures customer satisfaction and continuous improvement (Kanji, 1990; Lake et al., 1994; Sitkin et al., 1994; Spencer, 1994; Hackman and Wageman, 1995; Lengnick-Hall, 1996; Westphal et al., 1997; La-Hay and Noble, 1998; Senthil et al., 2001; Wicks,



References: Al-Khalifa, N. and Aspinwall, E.M. (2000) The development of total quality management in Qatar, TQM Magazine, 12 (3), pp.194-204 Al-Zamany, Y., Hoddell, S.E Beskese A. and Cebeci, U. (2001) Total quality management and ISO 9000 applications in Turkey, The TQM Magazine, 13 (1), pp. 69-73 Bertin, M Chase, N. (1998) Going global, Quality, March, pp. 32-36 Chapman, R Corbett, L.M., Adam, E.E., Harrison, N.J., Lee, T.S., Rho, B.H., and Samson, D. (1998) A study of quality management practices and performance in Asia and the South Pacific, International Journal of Production Research, 36 (9), pp. 2597-2607 Cristina, C Curry, A. and Kadash, N. (2002) Focusing on key elements of TQM- evaluation for sustainability, The TQM Magazine, 14 (4), pp. 207-216 Dahlgaard, J.J., Kristensen, K., Kanji, G.K., Juhl, H.J., and Sohal, A.S Dale, B.G., Y-Wu, P., Zairi, M, Williams, A.R.T., and Van Der Wiele, T. (2001) Total quality management and theory: An exploratory study of contribution, Total Quality Management, 12 (4), pp. 439-449 Dean, J.W Djerdjour, M. (2000) Overview of the quality movement in the South Pacific Islands, The TQM Magazine, 12 (1), pp. 62-66 Ebrhimpour, M Eklof, J. A. and Selivanova, I. (2000) Corporate quality management practices in Russia: with international comparisons, Total Quality Management, 11 (4, 5 & 6), pp. 714-719 Escanciano, C., Fernandez, E Fawcett, S. E., Calantone, R. J. and Roath A. (2000) Meeting quality and cost imperatives in a global market, International Journal of Physical Distribution & Logistics, 30 (6), pp. 472-499 Feigenbaum, A Feigenbaum, A. V. (1997) Changing concepts and management of quality worldwide, Quality Progress, 30 (12), pp. 45-48 Flynn, B.B Flynn, B.B. and Saladin, B. (2001) Further evidence on the validity of the theoretical models underlying the Baldrige criteria, Journal of Operations Management, 19, pp. 617-652 Ford, M.W Galperin, B. L. and Lituchy, T. R. (1999) The implementation of total quality management in Canada and Mexico: a case study, International Business Review, 8, pp. 323-349 Grant, R.M., Shani, R Hackman, J. and Wageman, R. (1995) Total quality management: empirical, conceptual, and practical issues, Administrative Science Quarterly, 40 (2), pp. 309-342 Hanfiled, R., Ghosh, S Hoskisson, R.E., Hitt, A. M., Wan W. P., and Yiu, D. (1999) Theory and research in strategic management: swings of a pendulum, Journal of Management, 25 (3), pp. 417-456 Houston, D Jagadeesh, R. (1999) Total quality management in India- perspective and analysis, Total Quality Management, 11 (5), pp. 321-337 Janas, I Jarrar,Y.F. and Zairi. M. (2001) Future trends in benchmarking for competitive advantage: A global survey, Total Quality Management, 12 (7&8), pp. 906-912 Kanji, G.K Karaszewski, R. and Karaszewski, W. (2002) Quality improvement activities in companies with foreign capital operating in Poland, The TQM Magazine, 14 (4), pp. 225-231 Kassicieh, S Kathawala, Y. and Nanda, V. (1989) Quality in a global context: a framework for analysis, International Journal of Quality & Reliability Management, 6(2), pp. 31-39 Kim, K Khoo, H. H. and Tan, K. C. (2003) Managing for quality in the USA and Japan: differences between the MBNQA, DP and JQA, The TQM Magazine, 15 (1), pp. 14-24 La-Hay, C.W Lake, R.R. and Mohanty, R.P. (1994) Total quality management: concepts, evolution and acceptability in developing economics, Total Quality Management, 11(9), pp. 9-33 Laszlo, G Lee, C. Y. (1998) Quality management by small manufacturing in Korea: an exploratory study, Journal of Small Business Management, 10, pp. pp. 61-67 Lee, P Lengnick-Hall, C.A. (1996) Customer contributions to quality: a different view of the customer-oriented firm, Academy of Management Review, 21 (3), pp. 791-824 Liu, V Madu, C.N, Kuei, C. and Lin C. (1995) A comparative analysis of quality practice in manufacturing firms in the US and Taiwan, Decision Sciences, 26, pp. 621-636 Masson, R Neergaard, P (1999) Quality management: a survey on accomplished results, International Journal of Quality & Reliability Management, 16 (3), pp. 277-288 Pannirselvam, G.P Perry, C. (1997) Total quality management and re-conceptualizing management in Africa, International Business Review, 6 (3), pp. 233-243 Poksinska, B., Dahlagaard, J Powel, T. (1995) Total quality management as competitive advantage: a review and empirical study, Strategic Management Journal, 16 (1), pp. 15-37 Raeside, R Rao, S.S., Raghu-Nathan, T.S., and Solis, L.E. (1997) a comparative study of quality practices and results in India, China and Mexico, Journal of Quality Management, 2 (2), pp. 235-250 Rao, S.S., Raghu-Nathan, T.S Raeside, R. and Walker, J. (2001) Knowledge: the key to organizational survival, The TQM Magazine, 13 (3), pp. 156-160 Reitsperger, W.D Richardson, J. (1993) Restructuring supplier relationships in U.S. manufacturing for improved quality, Management International Review, 33, pp. 53-67 Roney, J Rogers, R.E. (1993) Managing for quality: current differences between Japanese and American approaches, National Productivity Review, 12, pp. 503-517 Ruggieri, A Selladurai, R. (2002) An organizational profitability, productivity, performance (PPP) model: going beyond TQM and BPR, Total Quality Management, 13 (5), pp. 613-619 Senthil, V., S.R Sila, I. and Ebrahimpour, M. (2003) Examination and comparison of the critical factors of total quality management (TQM) across countries, International Journal of Production Research, 41 (2), pp. 235-268 Sitkin S.M., Sutcliffe, K.M., and Schroeder, R.G Solis, L. E., Subba Rao, S., Raghu-Nathan, T. S., Chen, C.Y. and Pan S.Y (1998) Quality management practices and quality results: a comparison of manufacturing and service sectors in Taiwan, Managing service Quality, 8 (1), pp. 46-54 Sousa, R Spencer, B.A. (1994) Models of Organization and Total Quality management: a comparison and critical evaluation, The Academy of Management Review, 19 (3), pp. 446-471 Taiwo, J Temtime, Z. T. and Solomon, G. H. (2002) Total quality management and the planning behavior of SMEs in developing economics, The TQM Magazine, 14 (3), pp. 181-191 Tonnessen, T Tsiotras, G. and Gotzamani, K. (1996) ISO 9000 as an entry key to TQM: the case of Greek industry, International Journal of Quality & Reliability Management, 13 (4), pp. 64-76 Vinzant, D and Vinzant, J Vinzant, J and Vinzant, D. (1996) Strategic management and total quality management: challenges and choices, Public Administrative Quarterly, 20 (2), pp. 201-219 Vinzant, J and Vinzant, D Wicks, A.C. (2001) The value dynamics of total quality management: ethics and the foundations of TQM, Business Ethics Quarterly, 11(3), pp. 501-536 Yong, J Zhang, Z. (2000) Quality Management approach in China, The TQM Magazine, 12 (2), pp Zink, K. J., Dedeke, A., and Voss, W. (1998) Regional development: total quality management promotion as a competitive approach in the US: results of an empirical

You May Also Find These Documents Helpful

  • Powerful Essays

    Total Quality Management

    • 1286 Words
    • 6 Pages

    Total quality management or TQM is defined as a form of management that ensures that every element of the business is contributing to the overall total effort of a business of achieving the highest quality levels in the delivery of its products and services. This type of management's goal is to assure that everything that is produced has meet very high standards. In this paper I will discuss the history of Total Quality Management, the philosophy of Total Quality Management (Fourteen Points), and…

    • 1286 Words
    • 6 Pages
    Powerful Essays
  • Good Essays

    Total Quality Management

    • 649 Words
    • 3 Pages

    Total Quality Management TQM or better known as Total Quality Management is a tactic that seeks to enhance quality and performance of your products or services to meet or exceed your customers’ expectations, while ensuring that your employees are up to speed with their training. In other words it’s a “Management approach that works horizontally across an organization, involving all departments, employees, and extending backward and forward to include both suppliers and clients/customers.” TQM notion…

    • 649 Words
    • 3 Pages
    Good Essays
  • Good Essays

    Total Quality Management

    • 657 Words
    • 3 Pages

    Total Quality Management Total Quality Management is a strategic system involving teamwork, which is essential to the success of all businesses. This process has been developed and strengthened over several decades. This has caused businesses to work together to improve their knowledge of recent technology and approaches to training. Total Quality Management helps to competitively meet the demands of customers ' by bringing organizations together with management enabling professionals to…

    • 657 Words
    • 3 Pages
    Good Essays
  • Powerful Essays

    Total Quality Management

    • 4197 Words
    • 15 Pages

    early 1980s, a new concept entered managerial discourse: Total Quality Management (TQM). TQM was heralded by governments, major corporations and the business media as the most effective and elegant way out of the economic crisis and into the global market. TQM claimed not to be a set of techniques but a philosophy of management (Sashkin and Kiser, 1993). Some commentators have argued that TQM is little more than an attempt to enhance management 's control over labour (Delbridge et al., 1992; Sewell…

    • 4197 Words
    • 15 Pages
    Powerful Essays
  • Better Essays

    Total Quality Management

    • 1956 Words
    • 8 Pages

    Total Quality Management – Assignment 1 “It is not necessary to change, survival is not mandatory” Evaluate the key developments in Total quality management within the context of changing business requirements. WE Deming was a quality guru of the 20th century. Deming was of the belief that if companies constantly measured and improved their processes, they would achieve higher quality and also higher productivity. I believe from this quote Deming is implying that success is not always…

    • 1956 Words
    • 8 Pages
    Better Essays
  • Powerful Essays

    Total Quality Management

    • 3441 Words
    • 14 Pages

    Total Quality Management “EVALUATE THE PROPOSITION THAT THE USE OF TOOLS AND TECHNIQUES IS ESSENTIAL IN APPLYING TOTAL QUALITY MANAGEMENT.” Assignment One Amy Brown B00557532 Hand in: 06.11.2013 @ 2pm Word Count : 2,711 Contents Page Introduction ................................................................................................ 1 What is Quality? ......................................................................................... 1 Evolution…

    • 3441 Words
    • 14 Pages
    Powerful Essays
  • Good Essays

    Total Quality Management

    • 905 Words
    • 4 Pages

    Total Quality Management Total Quality Management / TQM are an integrative philosophy of management for continuously improving the quality of products and processes. TQM is based on the premise that the quality of products and processes is the responsibility of everyone involved with the creation or consumption of the products or services which are offered by an organization, requiring the involvement of management, workforce, suppliers, and customers, to meet or exceed customer expectations.Cua…

    • 905 Words
    • 4 Pages
    Good Essays
  • Satisfactory Essays

    Total Quality Management

    • 429 Words
    • 2 Pages

    Quality :- 1- Is fitness for use ( joseph Juran ) 2- Quality is a grade: - the grade is one of the following (performance,life,appearance,taste,odor,maintainability. 3- Degree of performance 4- Conformance to requirements of the customer ( Philip Crosby ) 5- Conformance to the standers Total quality management: - is a management philosophy contain all activities in the organization that makes the organization achieve the expectation of the customer and organization and the…

    • 429 Words
    • 2 Pages
    Satisfactory Essays
  • Better Essays

    Total Quality Management

    • 1834 Words
    • 8 Pages

    TOTAL QUALITY MANAGEMENT By- SANJAY KUMAR* TQM A SUSTAINED MANAGEMENT COMMITMENT TO QUALITY- An Organizations Personality and Culture will ultimately reflect it’s senior Management values, If an organization is serious about implementing TQM, the Commitments to do so has to start at the TOP, and the organization’s Senior Management has to be unwavering in its commitment to quality Focusing on the Customer Lee Lacocca once advertised…

    • 1834 Words
    • 8 Pages
    Better Essays
  • Powerful Essays

    Total Quality Management

    • 6815 Words
    • 28 Pages

    Term Project Report Total Quality Management Table of Contents 1. Executive Summary 3 2. Introduction 5 3. The meaning of quality 6 4. Understanding customer needs and expectations 7 5. The importance of quality 9 6. The evaluation of Quality management 14 6.1. Inspection 14 6.2. Quality control 15 6.3. Quality assurance 15 6.4. Total quality management 17 7. Important elements of TQM 19 8. How to introduce TQM 22 9. Levels of TQM 22 10. Sustaining TQM…

    • 6815 Words
    • 28 Pages
    Powerful Essays