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Total Quality and Human Resource Management

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Total Quality and Human Resource Management
TOTAL QUALITY AND HUMAN RESOURCE MANAGEMENT: CAN THEY SUCCESSFULLY COEXIST?

J.N. Bradley Central Washington University

ABSTRACT

Total Quality Management (TQM) has been defined as a system designed to satisfy customer 's requirements, a philosophy that stresses a team approach to achieving quality and continuous improvement and a total change in organizational culture. Unfortunately, most Human Resource Management (HRM) systems/activities generate, or at least allow for, inconsistencies in the quality of outcomes. Consequently, an important question that should be considered is whether using a systems engineering approach would be beneficial in the integration of the two activities?

INTRODUCTION

Total Quality Management (TQM) has been defined as a system designed to satisfy customer 's requirements (Sashkin & Kiser, 1991), a philosophy that stresses a team approach to achieving quality and continuous improvement
(Lawler, 1994b), and a total change in organizational culture (Ross, 1993).
If management accepts these definitions and attempts to implement TQM within an organization, the success of the program relies heavily on the strategic application of human resources in the organization 's quality transformation process while attending to its own transformation of quality.
(Hart & Schlesinger, 1991).

Unfortunately, most Human Resource Management (HRM) systems/activities generate, or at least allow for, inconsistencies in the quality of outcomes.
Consider the following selection of personnel is typically based on individual job requirements and not organizational values (Barrett, 1995; Blackburn &
Rosen, 1993); job analysis is a static (or consistent) process that takes place within a dynamic environment (Cardy & Dobbins, 1992; Hamstead, 1995); performance appraisals usually compare individuals to one



References: Aslaksen, E., & Belcher, R. (1994). Systems Engineering, Englewood Cliffs, NJ: Prentice Hall. Bannister, B.D., & Balkin, D.B. (1990). Performance evaluation and compensation feedback messages: an integrative model Barrett, R.S. (1995). Employee selection with the performance priority survey Blackburn, R. & Rosen, B. (1993). total quality and human resource management: lessons learned from Baldrige Award-winning companies. Bowen, D.E., & Lawler, E.E. III (1992). Total quality-oriented human resources management Bowen, E.B., Ledford, G.E., & Nathan. B.R. (1991). Hiring for the organization not the job Academy of Management Executive, 25 (4), 35-51. Cardy, B. & Dobbins, G. (1992). Job analysis in a dynamic environment. Cascio, W.E. (1991). Applied Psychology in Personnel Management (4th ed.). Deming, W.E., (1986). Out of the Crisis. Cambridge: NUT Institute for Advanced Engineering Study. Dobbins, G.H., Cardy, R.L., & Carson, K.P. (1991). Examining fundamental assumptions: a contrast of person and system approaches to human resource Dobbins, G.H., Cardy, R.L., & Platz-Vieno, S.J (1990). A contingency approach to appraisal satisfaction: an initial investigation of the joint effects of Gatewood, R.D., & Field, H.S. (1994). Human Resource Selection (3rd ed.). Hamstead, M. (1995). Job analysis: A tool for new employee selection. Adult Learning, 6 (6), 25-31. Hart, C., & Schlesinger, L. (1991). Total quality management and the human resource professional: Applying the Baldrige framework to human resources. Henderson, R.L. (1994). Compensation Management Rewarding Performance. Heneman, H.G., & Heneman, R.L. (1994). Staffing Organizations. Judge. T.A., & Ferris, G.R. (1993). Social context of performance evaluation decisions Lawler, E.E. III (1987). High-Involvement Management. San Francisco: Jossey-Bass. Lawler, E.E. III (1994). Performance management: The next generation. Lawler, E.E. III (1994). Total quality management and employee involvement: Are they compatible? Academy of Management Executive, 8 (1), 68-76. Mathis, R.L., & Jackson, J.H. (1994). Human Resource Management (7th ed.). O 'Reilly, C.A. III, Chatman, J., & Cadwell, D.F. (1991). People and organizational culture: A profile comparison approach to assessing person- Osterman, P. (1994). How common is workplace transformation and who adopts it? Industrial and Labor Relations Review, 47 (2), 173-188. Reilly, N.B. (1993). Successful systems engineering for engineers and managers Ross, J.E. (1993). Total Quality Management Delay Beach, FL: St. Lucie Press. Sage, A.P. (1992). Systems Engineering. New York: J. Wiley & Sons. Sashkin, M., & Kiser, K.J. (1991). Total Quality Management. Seabrook, MD: Ducochon Press. Schneider, B., & Schmidt, N. (1992). Staffing Organizations (2nd ed.). Waldman, P.M. (1994). The contributions of total quality management to a theory of work performance

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