TOTAL QUALITY

Topics: Communication, Nonverbal communication, Team building Pages: 8 (3540 words) Published: April 25, 2014
Communication and Interpersonal Skills
Communication -the transfer of a message (information, idea, emotion, intent, feeling, or something else) that is both received and understood. Communication Levels
1. One-on-one level – this is you and your fellow colleagues or you and your manager and/or supervisor. 2. Team-or-unit level – level that is limited to the group and its members. 3. Company-level – larger than team level, communications with the different teams within the company or organization. 4. Community-level – how the company communicate to the different sectors of the community or society

Inhibitors of Communication

Kill the Messenger” Syndrome – we do not take this literally. This syndrome is our natural way of not listening to people we do not like. When we do not like the person talking, we do not listen to what he/she is trying to say because we are already assuming that everything that is coming out of their lips are not good

Difference in Meaning – as seen in our activity earlier. The leader tries to explain the picture but some of us have a different perception. Maybe the misuse of words to explain is the root cause of this inhibitor

Lack of trust – a symptom of the “Kill the Messenger” syndrome. Again, if you do not like and trust the person talking, you totally disregard the message the speaker is trying to convey.

Information overload – sometimes called communication overload. People have a limit as to how much information one can take in a day. Notice when a person rests their forehead with their palm or fist. That is a sign that the brain needs rest in absorbing information. Yawning is another sign that the person is not yet ready to receive information and experiencing an overload. When this happens, just pause for a few second and let the listener recover for a bit then resume talking.

Interference – interference may happen at any time. Whether it is through a person or an event like ringing of the mobile phone or a blast of the ambulance siren, these sudden noises can interfere the bridging of information from sender to receiver.

Condescending tone – condescending from the word condescension which is synonymous to arrogance. A communication that indicates lack of respect by patronizing the recipient. Patronize meaning to talk down to. In Filipino, being “mata-pobre”.

Poor listening skills – there are people who have not honed their skills in listening. All they want is talk, talk and talk some more. If everybody talks, nothing is understood. To prove my point, try to situate yourself in the middle of a busy public market and try to understand every word that each person says. Listening is an essential skill in communication. Without it, we cannot bridge out the ideas that is inside our heard.

Premature judgments – this happens when we heard something bad that happened to the ones we love. A perfect example, your best-friend said that he saw your girlfriend with a guy. Before your best-friend can finish his story, you bolted out and quarrelled with your girlfriend. If only you listened to the continuation of the story, which is that the man that your girlfriend was seen with is actually her father. How embarrassing it would be, right? That is an example of a premature judgment, which leads us to the last inhibitor of communication, assumptions.

Inaccurate assumptions – people love to assume things. We assume things in almost everything. Inaccurate assumptions can lead to mistakes to disastrous situations. For example, if people would assume a person immediately as a criminal just because of their looks, now that would be wrong. Remember, communications is not limited to the use of spoken words, as we will be discussing that further down the road. Assumptions are good, but remember to keep it to yourself until the assumption is accurate and proven. Listening– one of the most important communication skills

Hearing- is a natural process, but listening is not.
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