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Tom Connellan's Inside The Magic Kingdom

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Tom Connellan's Inside The Magic Kingdom
According to Tom Connellan, the author of Inside the Magic Kingdom, explains the philosophy of Disney’s cast member in chapter 5. Everyone walks the walk is the main idea for Disney employees, but they are not employees they are cast members. Cast member play a part in the customer’s experience at their parks. Disney is a world renounced leader in hospitality. They offer the experiences not an actual product. In relationship to the attraction of Disney is the feeling of magic, and wonder. Disney makes sure that there employees go through training that instills the fundamentals of traditions that Disney himself had the vision. Working together to make the customers experience at Disney memorable and everlasting. Within the book there

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