Tnt Express

Topics: Express mail, Strategic management, TNT N.V. Pages: 13 (3282 words) Published: November 25, 2008
1.1 TNT Express-at a glance
TNT Express is the leading provider of express delivery services based in the Netherlands. They provide on-demand time-definite and day-certain door to door delivery services for documents, parcels and freight. Established in 1946 TNT Express is now a global integrator and offers a range of unique international express delivery services between more than 200 countries. Market leading national express delivery services is also provided in many of the major countries in Europe, Asia and Australia. They employ more than 40,000 people and have a fleet of 42 jet freighter aircraft together with 19,000 road vehicles organized by a worldwide network of nearly 857 company owned depots. Their extensive resources also include numerous state of the art sortation centers and all these efficient facilities enable TNT Express to provide the fastest and most reliable door to door transit times in the industry. At present they are the third largest air express industry operating in Bangladesh.


▪ Exceed customers' expectations in the transfer of their goods and documents around the world ▪ Deliver value to our customers by providing the most reliable and efficient solutions in distribution and logistics ▪ Lead the industry by instilling pride in our people, creating value for our stakeholders and sharing responsibility for our world


▪ Their vision strongly reflects who we are: ambitious, optimistic, result-oriented ▪ It communicates their confidence that they can always overcome obstacles and achieve their goals ▪ It is that special mark that allows them to stand out from the crowd Strategic Intent

TNT aims to lead the industry by:
▪ Instilling pride in its people
▪ Creating value for its shareholders and
▪ Sharing responsibility for the world in which it operates

1.2 Services:

With a pick-up and delivery capability that spans the globe, TNT offers a comprehensive range of express delivery services for the export and import documents, parcels and freight to help keep the business running smoothly.

Time & day-definite services: Choose from same-day, time- or day-definite delivery, and have customers documents, parcels and freight shipped to anywhere in the world quickly and securely. They support both export and import services with door-to-door delivery, online tracking and customs clearance for international shipments. Optional services include insurance, Saturday delivery and late pick-up.

Special services: Special services for those shipments that require special attention, they will tailor a solution to fit your needs.

Electronic services: They can manage all your shipment needs online, anytime. Everything from pricing to online booking and tracking can be accessed from PC, mobile phone or device.

Shipping information: Their ability to provide a market leading level of service often depends on the actions taken by our customers. In this section they have provided information to help customers to achieve perfect on-time delivery of goods.

Industry solutions: Their dedicated team of industry experts develops solutions to meet customers specific business needs.

Industry Environment Analysis 2.1 Industry analysis
TNT Express Bangladesh, a subsidiary of the TNT Worldwide Express is the third air express industry in Bangladesh. Its main business consisted of carrying and delivering time sensitive documents and parcels worldwide to and from Bangladesh. It has operation in two locations in Bangladesh: capital city Dhaka and Chittagong. And most of its business takes place in Dhaka city. TNT Express can be termed as the runner up industry as the market is already saturated by DHL and FedEx. TNT express falls under third tier in the industry. And they concentrate on serving a limited portion of market which is the garments sector. So they can be termed as the...
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