Using two of the four forms of control (Knights and Wilmott, 2012) as a framework, use any of the material in Unit 2 to discuss the benefits and challenges of these methods of management. You should also explore the implications these managerial issues provoke in relation to your practice as a manager or as an employee.

In answering this question you are expected to use relevant theories, models and ideas from Unit 2 as well as the stipulated forms of control framework, and pay particular attention to assembling both a coherent and critical argument.

Carlson Rezidor Hotel Group, like most large organizations, uses all four forms of control identified by Knights and Willmott (2012); Direct control of behaviour, control through rules and processes, control through culture and control through performance. Each is used to varying degree and different functional departments also vary on the control mechanisms they use depending both on the nature of their work as well as the management practices of the various department heads. I will be analysing in more detail the implications of the company’s use of culture to set controls through the shaping of attitudes and values across the organization as well specifically how within the sales function how motivational techniques are used to drive results and how teams are managed through performance and the measurement of outcomes.

An organization’s culture is initially formed as a result of early experiences and values of its founding fathers (George & Jayan, 2011), to help understand the culture within Carlson it is important to understand its history. Carlson was founded in 1938 by Curtis L. Carlson, the company has remained since its inception family owned, his granddaughter is the current chairman of the board having taken over from her mother, family members sit on the board and take an active role in setting the company’s strategic direction as well as the day to day running of the company. The families’



References: Deal, T.E., & Kennedy, A.A. (1982). Corporate Cultures. Hamondsworth: Penguin Books. Lawler, E.E., Benson, G.S. & McDermott, M. (2012) ‘Performance Management and Reward Systems’, Center for Effective Organizations, June 2012. Locke,E.A., & Latham, G.P. (1969). Gola setting – A technique that works’. Organizational Dynamics, vol. 8, Autumn, Pages 68-80 Locke, E McGivern, G. and Ferlie, E. (2007) ‘Playing tick-box games: interrelating defences in professional appraisal’. Human Relations, vol. 60, no. 9, Pages 1361-85. O’Reilly, Charles and Jennifer A Reena, G. and Dr. Jayan, C. (2011). “Perception of Organizational Culture and Effectiveness: A Meta Analytical Study”. Academia.edu, Wikipedia, The Free Encyclopaedia, California UAA. Roberts, G.E., (2003) ‘Employee Performance Appraisal System Participation: A Technique that works’, Public Personnel Management, Volume 32, No1, Spring 2003. Trice, H.M. and Beyer, J.M. (1984) ‘Studying Organizational Cultures Through Rites and Ceremonials’ Academy of Management Review, vol 9, issue 4, pages 653-699 Vroom, V Watson, T.J. (1996), 'Motivation: that 's Maslow, isn 't it? ', Management Learning 27(4): 447-464

You May Also Find These Documents Helpful

  • Good Essays

    Tma2

    • 846 Words
    • 4 Pages

    TMA2: DESCRIBE HOW NEURONS IN THE CENTRAL NERVOUS SYSTEM COMMUNICATE. INTRODUCTION. As we human being are biological being, we need to understand our biological make up, and we can only fully understand the different parts of our bodies by studying further. This essay aims to address research methods used to study and understand how we evolved. Our knowledge of the human body has grown and psychology itself has become an expanding field of knowledge, various research and studies have been…

    • 846 Words
    • 4 Pages
    Good Essays
  • Satisfactory Essays

    Tma2

    • 513 Words
    • 3 Pages

    Christine Chauhan Explore the claim that a consumer society is always a ‘throw-away’ Society This essay will gather evidence from work conducted in the textbook Making Social Lives (2009). It will look into how society today is viewed a consumer society. It will explore how rubbish is produced more in recent years, and how we as a society tend to get rid of it. The essay will aim to establish why society is always a throw-away society. In this essay, I will aim to explain what is meant…

    • 513 Words
    • 3 Pages
    Satisfactory Essays
  • Powerful Essays

    Social Sciences Tma2

    • 1284 Words
    • 6 Pages

    Essay plan: Definition of rubbish Meaning of value Consumer society Thompson theory Stevengraph paintings Recycling Conclusion Rubbish is something that has no value or been disvalued (Making Social Lives p.105). Rubbish is something that nobody want or need. It appears simple but the term value is in fact quite a complex term. Value means how useful something is. An item has a value because it is valued by people who use them. If an item is regarded to as rubbish it is mainly because…

    • 1284 Words
    • 6 Pages
    Powerful Essays
  • Better Essays

    Y178 Tma2

    • 1396 Words
    • 6 Pages

    Task 1 Part A Observations about the data in Table 3 Divisions of household tasks by sex in Great Britain, 2002 in chapter 4 of Understanding Health module book. • Men don 't tend to do the laundry as 5 per cent state they usually do it and 3 per cent say they always do it. • Women tend to leave small repair jobs around the home to the men with 65 per cent of women saying their partner or spouse usually or always did them. • Women are inclined to look after sick family members, 62…

    • 1396 Words
    • 6 Pages
    Better Essays
  • Good Essays

    Dse212 Tma2

    • 1836 Words
    • 8 Pages

    DSE212 Part 1 Essay OPTION B: The case study of Phineas Gage,referred as being within the subject of Biological Psychology. As we human beings are a “biological species”, we need to be able to understand our biological make-up, to further study the Physiological field, only once we can fully understand the different part of our bodies, including the brain can we then apply Psychological research methods to study & develop understanding . Science constantly evolves to study and gain understanding…

    • 1836 Words
    • 8 Pages
    Good Essays
  • Good Essays

    D171 - Tma2

    • 968 Words
    • 4 Pages

    Examine and assess the role of counselling skills and their impact on the client-counsellor relationship. Effective counselling relies upon a clear and workable therapeutic relationship. The client needs to feel safe and unconditionally accepted, they are making themselves vulnerable and require understanding and undivided attention. The counsellor themselves requires boundaries within their role and ethical guidelines to follow, these can help to prevent transference and allow for a professional…

    • 968 Words
    • 4 Pages
    Good Essays
  • Good Essays

    Tma2 131

    • 978 Words
    • 4 Pages

    socialIy is often argued that our social identities are often characterised to be based on equality. To look further into this, this essay examines looks at how inequalities are produced and then uses two articles (The Act and Connected Lives) to show how these inequalities are evident in society. Identity is a term used difficult to pin point and describe but often refers to ourselves in first person to explain who we are in terms of age, race, sexuality etc. However, this may lead to people being…

    • 978 Words
    • 4 Pages
    Good Essays
  • Satisfactory Essays

    turner

    • 541 Words
    • 2 Pages

    Jessica Turner is the founder and CEO of Turner Test Prep Company which preparing people for the CPA exam. She graduated from management school and she is professionalized on accounting. After few job rejections, she opened her own test preparation school. The most important problem in her business is that she cannot increase her market share from 10 percent. To understand the problem better, we need to go into the details of the competitors of the company. NTC is the most important competitor of…

    • 541 Words
    • 2 Pages
    Satisfactory Essays
  • Satisfactory Essays

    Chapter 2 Mini Case 1 -Smith, Smith, Smith, and Smith Elimination of errors during transmission is controlled by hardware and software. There are two categories of network errors when it comes to data; Corrupt data, data that has been changed during the transmission and Lost data, data that does not reach its final destination. When you design a network it should be constructed to prevent, detect and correct both the corrupt as well as the lost data errors. Network errors are inherent part of data…

    • 325 Words
    • 2 Pages
    Satisfactory Essays
  • Good Essays

    Networking Concept and Application Assignment : Mini Case, Chapter 4 Smith, Smith, Smith, and Smith Smith, Smith, Smith, and Smith is a regional accounting firm that is putting up a new headquarters building. The building will have a backbone network that connects eight LANs (two on each floor). The company is very concerned with network errors. What advice would you give regarding the design of the building and network cable planning that would help reduce network errors? To best addressing…

    • 366 Words
    • 2 Pages
    Good Essays