In answering this question you are expected to use relevant theories, models and ideas from Unit 2 as well as the stipulated forms of control framework, and pay particular attention to assembling both a coherent and critical argument.
Carlson Rezidor Hotel Group, like most large organizations, uses all four forms of control identified by Knights and Willmott (2012); Direct control of behaviour, control through rules and processes, control through culture and control through performance. Each is used to varying degree and different functional departments also vary on the control mechanisms they use depending both on the nature of their work as well as the management practices of the various department heads. I will be analysing in more detail the implications of the company’s use of culture to set controls through the shaping of attitudes and values across the organization as well specifically how within the sales function how motivational techniques are used to drive results and how teams are managed through performance and the measurement of outcomes.
An organization’s culture is initially formed as a result of early experiences and values of its founding fathers (George & Jayan, 2011), to help understand the culture within Carlson it is important to understand its history. Carlson was founded in 1938 by Curtis L. Carlson, the company has remained since its inception family owned, his granddaughter is the current chairman of the board having taken over from her mother, family members sit on the board and take an active role in setting the company’s strategic direction as well as the day to day running of the company. The families’
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