TM2013
2013 ANNUAL REPORT
ABOUT
THE COVER
Because we understand the demands of life, TM is committed to helping you balance those demands a little bit better – to connect, communicate and collaborate – through our comprehensive suite of services. The icons on the cover represent the many facets of your everyday needs. As easy as turning over a page, flipping over the transparent sheet of icons will reveal the words
‘Life Made Easier’, which is symbolic of TM’s aspiration to make the lives of our stakeholders easier in everything that we do, big and small.
Be it via Streamyx, UniFi, or any of our complete end-to-end solutions, for homes or businesses, TM is here to make your life easier, and help you open up to life’s endless possibilities.
1
No.
broadband provider in Malaysia
more than
2.2
million
broadband customers
RM10.63
billion revenue
highest revenue growth in the industry at 6.4%
222.4
%
total return to shareholders (TRS) since demerger
more than
1.49
million
premises passed for high speed broadband deployment
27,830
RM933.7
million total dividend payout
employees
TM’s most valuable asset
PERSPECTIVE
CORPORATE
PROFILE
LEADERSHIP &
ACCOUNTABILITY
PERFORMANCE
REVIEW
8
44
46
84
86
94
172 Group Financial
Review
176 Statement of Value
Added
177 Distribution of Value
Added
178 TM Group Products
& Services
16
24
30
32
34
35
38
40
Chairman’s
Statement
Group Chief Executive
Officer’s Statement
The
Telecommunications
Sector: Review &
Outlook
Group Financial
Highlights
Simplified Group
Statement of
Financial Position &
Segmental Analysis
Group Quarterly
Financial
Performance
Investor Relations
Stock Performance
Financial Calendar
52
54
58
60
70
74
76
78
80
About Us
Milestones Over Two
Centuries
Media Milestones
2013 Corporate
Events
Awards &
Recognitions 2013
TM Past Awards
Corporate
Information
Group Corporate
Structure
Group Organisation
Structure
International &
Domestic
Infrastructure &
Trunk Fibre Optic
Network
TM Worldwide
Coverage
ABOUT
THE COVER
Because we understand the demands of life, TM is committed to helping you balance those demands a little bit better – to connect, communicate and collaborate – through our comprehensive suite of services. The icons on the cover represent the many facets of your everyday needs. As easy as turning over a page, flipping over the transparent sheet of icons will reveal the words
‘Life Made Easier’, which is symbolic of TM’s aspiration to make the lives of our stakeholders easier in everything that we do, big and small.
Be it via Streamyx, UniFi, or any of our complete end-to-end solutions, for homes or businesses, TM is here to make your life easier, and help you open up to life’s endless possibilities.
1
No.
broadband provider in Malaysia
more than
2.2
million
broadband customers
RM10.63
billion revenue
highest revenue growth in the industry at 6.4%
222.4
%
total return to shareholders (TRS) since demerger
more than
1.49
million
premises passed for high speed broadband deployment
27,830
RM933.7
million total dividend payout
employees
TM’s most valuable asset
PERSPECTIVE
CORPORATE
PROFILE
LEADERSHIP &
ACCOUNTABILITY
PERFORMANCE
REVIEW
8
44
46
84
86
94
172 Group Financial
Review
176 Statement of Value
Added
177 Distribution of Value
Added
178 TM Group Products
& Services
16
24
30
32
34
35
38
40
Chairman’s
Statement
Group Chief Executive
Officer’s Statement
The
Telecommunications
Sector: Review &
Outlook
Group Financial
Highlights
Simplified Group
Statement of
Financial Position &
Segmental Analysis
Group Quarterly
Financial
Performance
Investor Relations
Stock Performance
Financial Calendar
52
54
58
60
70
74
76
78
80
About Us
Milestones Over Two
Centuries
Media Milestones
2013 Corporate
Events
Awards &
Recognitions 2013
TM Past Awards
Corporate
Information
Group Corporate
Structure
Group Organisation
Structure
International &
Domestic
Infrastructure &
Trunk Fibre Optic
Network
TM Worldwide
Coverage