BCOM/275 Business Communication and Critical Thinking
Introduction Communication can be defined as the process of conveying, transmitting and receiving or sending messages. Communication can either be verbal or nonverbal. Nonverbal communication can be expressed through body language, facial expressions, eye contact or the tone of someone’s voice. On the other hand, verbal communication is expressed through oral or written communication. This paper will focus on demonstrative communication which is a form of communication that deals with unwritten and nonverbal communication. This paper will also cover some of the ways demonstrative communication can be effective and ineffective, negative or positive for the sender and the receiver. This paper will also entail ways in which demonstrative communication is necessary when listening and responding.
Demonstrative Communication (Positive and Effective) As mentioned previously, demonstrative communication takes account for unwritten and nonverbal communications. This form of communication deals with transmitting, sending and accepting nonverbal messages (Nayab, 2011). Facial expressions are the most commonly used form of nonverbal communication. For example, if someone smiles or conveys a glare, may suggest distinct emotions which may be hard to express through verbal communication. According to (Nayab, 2011), about 55% of all communication is made up of body language, including facial expressions. Demonstrative communication puts an accent on verbal communication. For example, when going on an interview, you understand the suit you are wearing, your strong handshake and your pleasant demeanor will speak highly about the kind of person you really are. You count on these qualities to reinforce your verbal performance (Sutton, 2011). When you meet someone, you know they are friendly because they not only said hello, they smiled and spoke to you face to face. It is
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