Business Analyst of Tim’s Coffee Shoppe
After carefully analyzing your Coffee Shoppe, I have found several aspects that are considered strengths and weaknesses. Tim’s Coffee Shoppe has already established its presence in the busy downtown area of Sunnydale, Illinois. Your shop is located by a large college and Horvath and Arbanes Station, which are major bus stations. The shops’ location is great because of the steady traffic flow throughout the day and it is accessible from several parts of town. The shop is lacking a few technological updates as well as organization. From my analysis, I concluded that only accepting payments in the form of cash is making you lose some of your potential customers. The shop should accept several forms of payments to better accommodate the customers’ preference and increase revenue. Everything should be done electronic with hardcopies as back up documents. The menu should be revamped as well. The shops’ is spacious all around, however the back rooms are clutter especially in the storage area. If you could clear the clutter, you would have more room for storing supplies. You could buy materials at a larger capacity which would save you some money, since buying in bulk is more cost effective. According to the income statement in your file cabinet, your supplies for the previous year cost you $135,827. As far as management, you have ten employees and the majority of them seem satisfied with their employment there but you can sense the morale is low. One of the hardest challenges employers face is boosting morale. We will need to think of creative ways to approach the employees and their overall opinions about their job. It would be in wise to seek new employees or assign current employees, who are strong in leadership to management positions. If you were to go this route it would be in your best interest to assign one to each shift. Also with reviewing your income
References: National Restaurant Association Educational Foundation. (2012). Retrieved from http://www.servsafe.com/home Noe, R., Hollenbeck, J., Wright, P., & Gerhart, B. (2008). Fundamentals of human resource management. (3RD ed). The McGraw-Hill Companies.