Thorpe Park functional areas

Topics: Customer, Advertising, Customer service Pages: 2 (872 words) Published: October 14, 2014
Thorpe Park – Human Resources
Human resources at Thorpe Park are an important aspect of helping the theme park run smoothly. One of the job responsibilities human resources at Thorpe Park must ensure is that the staffs has good working conditions and health and safety is clear. It is important that staff at Thorpe Park have appropriate working conditions in order for them to do their job. Because they are working around highly electrical and dangerous equipment, they must also be aware of the rules and regulations. Knowing these rules and regulations help to improve health and safety because it makes the staff at Thorpe Park aware of the limitations. For example, if it was raining at Thorpe Park, staff must be provided with rain coats to help working in those conditions. If it is dark and raining the park needs to be brightly lit with light so both workers and customers can see. This is one way in which human resources handle health and safety and working conditions at Thorpe Park. Thorpe Park – Customer Services

The customer services department at Thorpe Park play an important part of how Thorpe Park is run. They are responsible for taking customer complaints, offering information, arranging deliveries and more. At Thorpe Park a customer may not be happy with the services they are getting. They would then have to go to customer services in order to deal with this. It is then customer services job to come to a negotiation with that customer. Customer services affect how Thorpe Park is run. This is because they are responsible for deliveries and anything could go wrong. For example, if a member of customer services forget to order a piece of equipment for a new ride they are investing in making. It could affect the time in which the ride is completed in. this can be a bad thing because it can set back the finishing date of the ride which can affect not only Thorpe Park and the customers, but the local community as well. It affects the local community...
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