thesis on customer
Appendix 1: RESEARCH SCHEDULE
Item No. Activities Involved
January
February
March
April
1.
Refining:
Statement of Problem, Objectives of the Study, Research questions
2.
Design, Validate and testing for reliability of measuring instruments
3.
Field work and data collection
4.
Data management, editing, coding, and input data
5.
Data analysis and writing final report
Appendix 2: Sample of Initial Interview Questions
For Supervisor of Mesra Shop Petronas Service Station Mukim Gali
INTERVIEW QUESTION
JUSTIFICATION
DATE
What is the current method in the inventory control?
To clarify on the current practices that is used in the Mesra Shop.
28 MARCH 2011
What is the actual method in the inventory control?
To clarify on the acual inventory control.
28 MARCH 2011
Do the management information system and reports provide adequate decision support information and documentation for the audit acivities?
To gain knowledge on the internal control in the department.
28 MARCH 2011
Are you concern the factor that contribute to the inventory shrinkage in your Kedai Mesra?
To indenfy whether the top management corncern about the factors that contribute to the inventory shrinkage.
28 MARCH 2011
How does the audit activities affect your business performance?
To understand on how the audit activities will affect thebusiness performance
28 MARCH 2011
Do you trust your employee?
To identify the factor of inventory shrinkage?
28 MARCH 2011
Are statisy with the security level in your Mesra Shop?
To clarify and identify the level of security.
28 MARCH 2011
Are you sharing the information with your whole employee about Mesra shop inventory shrinkage?
To identify whether the employee are concern bout the problem of inventory shrinkage.
28 MARCH 2011
Do you provide sufficient resources in order to control the inventory shrinkage?
To gain knowledge about the
Item No. Activities Involved
January
February
March
April
1.
Refining:
Statement of Problem, Objectives of the Study, Research questions
2.
Design, Validate and testing for reliability of measuring instruments
3.
Field work and data collection
4.
Data management, editing, coding, and input data
5.
Data analysis and writing final report
Appendix 2: Sample of Initial Interview Questions
For Supervisor of Mesra Shop Petronas Service Station Mukim Gali
INTERVIEW QUESTION
JUSTIFICATION
DATE
What is the current method in the inventory control?
To clarify on the current practices that is used in the Mesra Shop.
28 MARCH 2011
What is the actual method in the inventory control?
To clarify on the acual inventory control.
28 MARCH 2011
Do the management information system and reports provide adequate decision support information and documentation for the audit acivities?
To gain knowledge on the internal control in the department.
28 MARCH 2011
Are you concern the factor that contribute to the inventory shrinkage in your Kedai Mesra?
To indenfy whether the top management corncern about the factors that contribute to the inventory shrinkage.
28 MARCH 2011
How does the audit activities affect your business performance?
To understand on how the audit activities will affect thebusiness performance
28 MARCH 2011
Do you trust your employee?
To identify the factor of inventory shrinkage?
28 MARCH 2011
Are statisy with the security level in your Mesra Shop?
To clarify and identify the level of security.
28 MARCH 2011
Are you sharing the information with your whole employee about Mesra shop inventory shrinkage?
To identify whether the employee are concern bout the problem of inventory shrinkage.
28 MARCH 2011
Do you provide sufficient resources in order to control the inventory shrinkage?
To gain knowledge about the