Thesis About Call Center Agents

Chapter I
Background of the Study If you are a nurse who recently took the board exam, then you must be one of the many new graduates who are considered to be unemployed. After the long weekend parties, holidays, and vacation trips a month ago, you should have recently wondered 'hey what's next for me now?' Well you are not alone. In fact, many of my review mates in a local review center headed to many local BPO companies here in our city. BPO or business process outsourcing involves the contracting of the operations and responsibilities of specific business functions (or processes) to a third-party service provider. Employees who work under these companies are referred as call center agents or customer service representatives. Any graduates here in the Philippines has once in a while heard things related to call center companies, etc. Undergraduates, unemployed graduates of nursing almost exclusively resort working for these companies. Armed with your English language literacy, this work will not need so much of your math skills nor theoretically inclined whatsoever which are related to your degree. If you have been very comfortable using the language then you should be fine with it. Nurses who have been very dedicated to their fields is left with no choice but to work for companies that give them a good offer. Nurses too are very capable of working in these BPO companies as well. Nurses are trained to work under pressure. They accomplish the job completely and right on time. Almost every graduate nurse who finished the degree is equipped with good language skills. We have refined interpersonal relations to different people. People-friendly that is disciplined with strong working ethics. Nurses are also expected to stay awake all night due to our ever dynamic shifts. Nurses are prepared to take any job that apprehends any time-changing working hours. Thus only indicates why nurses are good fit for such job. And that is why also many call center