There Are Four Causes Of The Customer C
For the timeliness, quality service involves timing-the time it takes the service to get to the each customer .Timeliness is relative to the situation and to customer’s expectations. The efficient service is rapid and without delay.
Singapore Tiger Airways service is untimeliness .The service provider cannot immediately to respond the customer demands and expectations. The Singapore Tiger Airways suddenly announced that its airlines from July1 will be out of business and said that booked flights and affected customer will arrange the transfer of Tiger Airways Group flight or refund .When customer want to apply ‘’meal ‘’or ‘’refund ‘’.It is very difficult to call in mainland china and it has been busy outside telephone. So the customer failed to apply the meal or refund Singapore Tiger Airways service is delay .The service provider do not explained why the customer waiting for long time .French passengers spent 45 euros to call customer service phone, he wait for 40 minutes, but were told him to wait for a recorded telephone notification. It is less acceptable for customer.
Effective anticipation is required that service always be one step ahead of customer’s needs. Also the service should be provided before the customer has asked for them. The Singapore Tiger Airways has a responsibility provide flight arrangement for the transfer and refund the ticket cost of all the affected customers but they do not do it .There are many airport Tiger Airway to cost reduction are not arranged the staff, resulting in purchased flight cancellation cannot refund ticket, delay the next tip.
The Singapore Tiger Airways do not expected Chinese passengers may encounter of difficult problem. It did not provide a convenient ‘’click on the link immediately refund ‘’ or change the flight page. Chinese passengers clicking on the ‘’ service Centre’’ which only Singapore, Malaysia, Indonesia and other places of international long distance calls. There are no contact mainland china.
Singapore Tiger Airways service is untimeliness .The service provider cannot immediately to respond the customer demands and expectations. The Singapore Tiger Airways suddenly announced that its airlines from July1 will be out of business and said that booked flights and affected customer will arrange the transfer of Tiger Airways Group flight or refund .When customer want to apply ‘’meal ‘’or ‘’refund ‘’.It is very difficult to call in mainland china and it has been busy outside telephone. So the customer failed to apply the meal or refund Singapore Tiger Airways service is delay .The service provider do not explained why the customer waiting for long time .French passengers spent 45 euros to call customer service phone, he wait for 40 minutes, but were told him to wait for a recorded telephone notification. It is less acceptable for customer.
Effective anticipation is required that service always be one step ahead of customer’s needs. Also the service should be provided before the customer has asked for them. The Singapore Tiger Airways has a responsibility provide flight arrangement for the transfer and refund the ticket cost of all the affected customers but they do not do it .There are many airport Tiger Airway to cost reduction are not arranged the staff, resulting in purchased flight cancellation cannot refund ticket, delay the next tip.
The Singapore Tiger Airways do not expected Chinese passengers may encounter of difficult problem. It did not provide a convenient ‘’click on the link immediately refund ‘’ or change the flight page. Chinese passengers clicking on the ‘’ service Centre’’ which only Singapore, Malaysia, Indonesia and other places of international long distance calls. There are no contact mainland china.