Therapeutic Communication

Topics: Communication, Group development, Group dynamics Pages: 9 (2855 words) Published: July 14, 2013
Introduction

This critical reflective report was written as a requirement for the Professional and Therapeutic Communication Class (Nurs11152). There are many techniques for writing which will separate out the descriptive, personal and emotional components from the analytical and reflective – a lot of which I have used in this report to move any reader into imagination and metaphor to create more insight (Rolfe, Jasper & Freshwater, 2011). As a writer, I wanted to put myself in a place of the other person in the event and tell the story from her point of view to move beyond barriers, thus, the use of the third person. Read on and let me take you on my journey via the Group Dynamic Stages (Tuckman, 1965).

The Story

They were new people.

She looked around the sea of unfamiliar faces – blondes and brunettes, round and squinted eyes, alabaster skins, aquiline noses, very, very tall people – she did not know anybody at all. That thought made her shiver. And that shivery thought made her feel like the smallest person in the room, literally and figuratively.

She was the new girl. She arrived a day later than the rest of the international students in that class. She was the newest girl. And it was a very unfamiliar territory.

Any person brought into unfamiliar surroundings experiences fear. "Fear is the emotional response to the perception of an alternating loss of control and regaining of control. (Saliba, D., 1980). A person fears what he is unfamiliar of, maybe because the sense of familiarity somehow gives people a sense of comfort. And any student, even those who are not achievement-motivated, fears to be seen as incompetent and unable in the eyes of others (De Castella, Byrne & Covington, 2013).

In a room filled with blondes and blue-eyed people, being Asian was being a tad different from the rest. Arriving in a foreign country was something new. Attending a new class was something exciting. It was something to look forward to because from that day onward, they they were going to be learning new things and, most importantly, they were going to be communicating.

Communication is a fundamental part of any encounter and in this boundary-crossing experience for international students, it was an essential topic (Jirwe, Gerrish & Emami, 2010). To communicate professionally in a language that is not your native tongue is a daunting task. That is why it is very important to learn this. Apart from that, communication is important because it is needed both in written and oral: written for nursing documentation and oral for clinical handover (Jefferies, Johnson & Nicholls, 2012).

The first thing that they had to struggle with was the culture shock. Culture shock is the psychological discomfort of adjusting to a new cultural situation (Klyukanov, 2005). Because culture shock is caused by an absence of shared meaning, you are likely to feel it most profoundly when you are thrust into another culture through travel, business, or international study (Verderber, 2010). However, having people who are experiencing the same things that you are helped them get through this stage.

Forming Stage
The professor asked the class to form into groups of 4 for the Objective Structured Clinical Assessment (OSCA). A group is a gathering of two or more individuals who share a common purpose (Arnold, C. & Boggs, K., 2007). The purpose was already there but the people weren’t. It might have been a little helpful to get the new people to group together. That was what they did. They were a group of Asians huddled together all with jet black hair but only one was chinky-eyed. They entered the first step in the Stages of Group Dynamics, the Forming stage (Tuckman, B., 1965).

In the Forming stage, it is where the individuals, as members of a new team learn how to work together. Members are orienting themselves to the task as well as to one another (Bonebright, D., 2010). It was also in this stage wherein the members created the...

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