Theory on Work-Related Attitudes

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Work-Related Attitudes * Attitudes: Relatively stable clusters of feelings, beliefs, and behavioral intentions toward specific objects, people, or institutions. * Work-Related Attitudes: Attitudes relating to any aspect of work or work settings. * Job Satisfaction: Positive or negative attitudes held by individuals toward their jobs.

Job Satisfaction * Most people are quite satisfied with their jobs. * Levels of job satisfaction, however, vary by country * Overall levels of satisfaction have been dropping in recent years
What kinds of workers tend to be more satisfied? * White-collar personnel * Older people * People with more experience on their jobs * Men and members of majority groups
Measuring Job Satisfaction Job Descriptive Index: * A rating scale for assessing job satisfaction. Individuals respond to this questionnaire by indicating whether or not various adjectives describe aspects of their work. Minnesota Satisfaction Questionnaire: * A rating scale for assessing job satisfaction in which people indicate the extent to which they are satisfied with various aspects of their jobs. Pay Satisfaction Questionnaire: * A questionnaire designed to assess employees’ level of satisfaction with various aspects of their pay.
Critical Incidents Technique * A procedure for measuring job satisfaction in which employees describe incidents relating to their work that they find especially satisfying or dissatisfying.

Interviews * Questioning people in person about their attitudes in order to explore them more deeply.
Two-Factor Theory * A theory of job satisfaction suggesting that satisfaction and dissatisfaction stem from different groups of variables (motivators and hygiene factors, respectively).
Value Theory of Satisfaction * A theory suggesting that job satisfaction depends primarily on the match between the outcomes individuals value in their jobs and

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