The Voip Adoption

Project 2- Applying and Managing Information Technology Components and Data Resources
Wyndle Collinsworth II
IT-560- Managing Technology in a Business Environment
Professor: Michael McGivern

Answer the following questions about the case – I-3 The VoIP Adoption at
Butler University

1. What were the primary reasons for changing the current system?

At Butler University there were many causes for change. Of these included improving the student’s ability to communicate within the college community and their need for voice mailboxes. A second reason for the change is the need for a way to handle high call volumes (Brown, DeHayes, Hoffer, Martin, and Perkins, 2003).
2. What role did Butler’s IS department play?
What elements of the data warehousing environment at Continental are necessary to support the extensive end-user BI application development that occurs? In order for real time data warehousing to work many elements are required. These include the mainframe reservation system, satellite feeds from airplanes, central customer database and all other data sources such as their website, customer service applications, frequent flyer programs and reservation systems. Each of these works together and for every change that is made it is sent back to the data warehouse and displayed or is available to all customers within minutes (Brown, DeHayes, Hoffer, Martin, and Perkins, 2003). 4. Why does Continental believe that a third normal form enterprise data model is important? They believed the third normal form enterprise data model is important to help with the second one to allow for the maintenance and adjustability to move their first to favorite plan into action. To do this the three models are setup to deal with Marketing, Corporate Security and Revenue Management. Revenue management brings in information about where they are as far as flight sales so they know what must be done to keep shortages from happening. Also this brings in many customer service related options because if they see they need more money they can market and bring in new ideas to please the passengers and increase sales (Brown, DeHayes, Hoffer, Martin, and Perkins,
Did not currently have ways to consolidate orders from departments
e. Wanted to maintain the role of demand determination in decentralized organizations, yet have centralized accountability and control.
f. Had a unique procurement processing and documentation requirement
g. Was not especially sensitive to privacy issues or excessive regularly burdens pertaining to its procured goods and services.
h. Was not overcrowded with first or early movers with software designed to solve the problem (Brown, DeHayes, Hoffer, Martin, and Perkins, 2003).

2. What are the pros and cons of working for Hewlett-Packard and MHS?
Working for MHS had many pros and cons. These include: controlling procurement processes would be very difficult because of the diversity of what they do.
The hospital would be highly decentralized due to the knowledge needed to order items.
Hospitals also seemed to make close relationships with buyers allowing all competition to become almost non existent.
Hospitals also do not spend a lot of money on newer technologies as fast as some of the other industries do.
The hospital did not offer much stability.
There was a chance to start something new and get experiences he would not get at