The Structure and Function of the Change Management
CORPORATE LEADERSHIP COUNCIL
FEBRUARY 2003 www.corporateleadershipcouncil.com Fact Brief
Structure and Function of the Change Management Team
Profiled Institution A B C D E F G H Industry Retail Financial Services Financial Services Transportation Utility Financial Services Manufacturing Automotive Employees 10,000 – 50,000 10,000 – 50,000 5,000 – 25,000 25,000 – 75,000 1,000 – 10,000 15,000 – 50,000 10,000 – 50,000 More than 100,000 Revenues $500 million-$1 billion Less $500 million More than $10 billion $5 billion-$10 billion Less $500 million $5 billion - $15 billion $5 billion - $15 billion $75 billion - $150 billion How are projects prioritized and distributed to team members? What are successes and challenges of the change management team? Key Questions: What is the structure of the change management team? What are the responsibilities and services of the change management team?
Issue Overview: Change Management
Table of Contents
Executive Summary Structure Function and Role Critical Factors Appendix Research Methodology
2 3 7 13 15 16
In today’s dynamic business environment, it is a constant challenge for organizationS to gain competitive advantage. Organizations must have business processes in place that enable the firm to reorganize, reengineer, downsize, implement new technologies, or merge at a moments notice. Companies must be prepared to cope with a faster change cycle, requiring the ability to handle change whenever the market or customer demands 1 it. Despite companies’ best efforts to manage change, research reveals the following: • •
2
According to Harvard Business Review, 70 percent of all change initiatives fail to achieve desired goals. A survey performed by Deloitte & Touche Consulting identifies the need for heavy investment in the area of change management. An American Management Association survey reveals the poor performance of change management programs and structures within the 259 interviewed organizations.
FEBRUARY 2003 www.corporateleadershipcouncil.com Fact Brief
Structure and Function of the Change Management Team
Profiled Institution A B C D E F G H Industry Retail Financial Services Financial Services Transportation Utility Financial Services Manufacturing Automotive Employees 10,000 – 50,000 10,000 – 50,000 5,000 – 25,000 25,000 – 75,000 1,000 – 10,000 15,000 – 50,000 10,000 – 50,000 More than 100,000 Revenues $500 million-$1 billion Less $500 million More than $10 billion $5 billion-$10 billion Less $500 million $5 billion - $15 billion $5 billion - $15 billion $75 billion - $150 billion How are projects prioritized and distributed to team members? What are successes and challenges of the change management team? Key Questions: What is the structure of the change management team? What are the responsibilities and services of the change management team?
Issue Overview: Change Management
Table of Contents
Executive Summary Structure Function and Role Critical Factors Appendix Research Methodology
2 3 7 13 15 16
In today’s dynamic business environment, it is a constant challenge for organizationS to gain competitive advantage. Organizations must have business processes in place that enable the firm to reorganize, reengineer, downsize, implement new technologies, or merge at a moments notice. Companies must be prepared to cope with a faster change cycle, requiring the ability to handle change whenever the market or customer demands 1 it. Despite companies’ best efforts to manage change, research reveals the following: • •
2
According to Harvard Business Review, 70 percent of all change initiatives fail to achieve desired goals. A survey performed by Deloitte & Touche Consulting identifies the need for heavy investment in the area of change management. An American Management Association survey reveals the poor performance of change management programs and structures within the 259 interviewed organizations.