Research Paper: The Significant Principles of Management Communications Mia A. Rapier
BUS 600: Management Communication with Technology Tools
Instructor Cheryl Moore
July 27, 2014
It’s been understood that “communication in business involves a complex set of unwritten rules governing speech, written correspondence and body language that varies in different parts of the world” (Ingram, 2014). Communication is the essential component of business, “from the entry-level manager to the seasoned venture capitalist, can benefit from paying attention to communication etiquette in business” (Ingram, 2014). Both verbal and nonverbal communication in the business world allows for a more fluid transmission of information and policy. It is the intent of this paper to provide a comprehensive research review of the significant principles of management communications used to successfully achieve organizational objectives. Utilizing both personal corporate experience and research on communication and communication in the workplace, this paper will explore, describe, and explain the various components of business communication.
A great, yet simplistic quote on communication from Dr. John Lund states, “Don`t communicate to be understood; rather, communicate so as not to be misunderstood” (Anderson, 2013). Communication is the cornerstone to all human interaction; it allows messages, thoughts, and ideas to be transmitted and received from one person to another. In the realm of business, communication holds the same power and influence as it does in less formal social settings. It allows for deals to be brokered, colleagues to effectively dialogue, and for superiors, peers, and subordinates to interact in such a way that their respective voices are heard. Success, or lack thereof, in business communication is determined by three things: 55% is based on their facial expressions and their body language, 37% is based on the tone of their voice, and 8% is based on the words they say (Anderson, 2013). With both the benefactor and recipient of a conversation sharing near equal footing in any given communication, it is important to be aware of the above mentioned three facets and their role in effective communication.
There are marked differences between interpersonal communication and business communication. “A business owner who understands the difference between the two, with regard to audience, intent and structure, is better able to connect with diverse customers and to market his products and services effectively” (Bradley, 2014). Effective communication standards in a business setting necessitate that the speaker, or communication instigator, fully understand the audience in which they are speaking to. Communication structure and information sharing is much different when referring to a boss or superior speaking to a subordinate versus a peer. It is imperative to understand the person or group that you are speaking to, to best gauge the information shared and the manner in which one chooses to communicate i.e. formal and official or laidback and colloquial.
The structure of business communication is nearly as vital as the words being conveyed. Communication in the workplace is more formal and detached than that of interpersonal communication but what this form of communication lacks in the “warm and fuzzies” it offers more ways to communicate a message. With business communication tools, you can potentially market [a] product via social media, newspaper ads, TV commercials, website banners and press releases… The structure of business communication is intended for a larger audience and, therefore, more possibilities for the method of communication are available to you.” (Bradley, 2014). Ultimately, it is important to understand that business communication requires a certain amount of premeditation; in the workplace it is important to formulate your thoughts and words to best convey your message...
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