Communication is the process of sharing ideas, information and messages with others. The most basic communication methods that are known to man are speech and non-verbal expressions such as facial expressions and body language. Apart from these basic methods of communication, there are other methods of communication. These methods began to involve and become complex (I.von Glion, mary Ann young and Steven L.Mc Shane; 1976:392).
Effective/ Good communication usually requires a two-way flow of information rather than simply delivering messages work on creating a flow of message and feedback. A Sender conveys a message, and receiver responds with feedback and perhaps a new message (Cullinan; 1996:327)
Poor or inaccurate communication can lead to conflict and negativity in the work place. It could even lead to the cancellation of deal or the loss of good will. However, in this competitive environment business cannot afford such losses (Cullinan; 1996:329)
Conflict is a process in which one party perceives that its interests are being opposed or negatively affected by another party. This may be a mild disagreement between two people regarding the Best choice in decision (Mary Ann and Steven L.MC Shane ; 1976:402).
On the other hand, conflict is a disagreement of ideas between and among peoples. Conflict has both destructive and constrictive sides. Destructive conflict could be solved as it occurs, others wise it is a challenge to the growth of any organization. Constrictive conflict could increase innovation and creativity. Communication in modern history has many important activities. Among these, it has a great role in resolving destructive conflict and increasing constructive conflict.
Conflict often occurs due to the lack of opportunity, ability, or motivation to communicate effectively. As communication is essential to the communities of a given organization, especially for managers to coordinate the human and other