The role of effective communication and interpersonal interaction in a health and social care context. (P1)
This booklet aims to explain the role of effective communication and interpersonal interaction in a health and social care context. Effective communication in a health and social care context is important because things need to be heard and said clearly. An example of when effective communication is important is if a nurse is having a conversation with a doctor and discussing a patients medication and times that the medication needs to be taken by the patient, things need to be said and understood clearly so that the patient is being looked after and treated in the best way possible to ensure that they get well as soon as they can. The doctor and nurse may also speak using jargon related to their profession, as they are in the same profession they will both understand the vocabulary which they will both speak in. Effective communication is used to form and build different types of relationships with people. For example ineffective communication can cause a barrier or a misunderstanding which might form a negative relationship between two individuals and effective communication could form a friendly relationship with an individual. http://www.effective-communication.co.uk/
The two main forms of communication are verbal and non-verbal. Verbal communication is things such as speech and other non-verbal is the other types of communication such as text and email etc. There are a lot of different forms of communication, a few examples are; Written – There are different types of written communication can be emails, reports, letters etc. This is effective to send people details, for example if an individual had an appointment at the hospital then a letter could be written and sent to them to remind them of their appointment. Also written communication can be used as signs and symbols for people who may be deaf. These are effective because it allows everybody to get the same important information. http://www.psychologytoday.com/blog/think-well/201107/simple-keys-effective-communication Oral - Oral communication is communicating through speech. This is the main form of communication in people that are able to speak. An example of when this is used would be if a nurse was checking over a patient on the ward they would talk to the patient so they felt comfortable. Touch- Touch communication could be used with blind people and the way they communicate through things such as brail which helps them to understand and respond. It can also be used as a way to reassure people if they are unhappy or if they have just had some bad news. For example if someone has passed away and their family need support a nurse or doctor may rest their hand on the individuals shoulder to show that they care and they are there to listen. http://www.studymode.com/essays/Why-Effective-Communication-Is-Important-In-852345.html Text messaging – text messaging can be used as a way of communicating in a health and social environment between a clinic and a patient. For example if a patient’s blood test results are ready to collect, sending a text message is an easy way to let the patient know that they are ready to pick up. Proximity – proximity is a non-verbal way to communicate because although you’re not speaking you are still communicating with an individual. In a profession you must know the appropriate distance to stand from a person because you wouldn’t want them to feel uncomfortable or intimidated. Proximity changes depending on who you’re around and who you’re communicating with for example if you were having a conversation with a colleague you wouldn’t stand with shoulders touching because the other person may be uncomfortable with you being so close to them. Whereas if you were speaking to your mom then your mom wouldn’t mind you being so close to her because she’s your family and you’re in a more relaxed environment as you’re both used...
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