the role of communication in an organization performances
IMPACT OF CONFLICT MANAGEMENT ON CORPORATE PRODUCTIVITY: AN
EVALUATIVE STUDY
ABSTRACT
A wide divergence of opinion exists on the source and effect of conflicts on corporate productivity and the effectiveness of the various strategies available for managing them. It has been argued by some that conflicts are signs of a vibrant organization while others contend it is destructive and capable of retarding stability and profitability of organizations. Using a student t distribution to test the significance of response and purposive sampling technique to administer a self-design questionnaires to 50 respondents cutting across all cadres of staff of First Bank of Nigeria Plc.,(Lagos Branch), revealed that the main sources of conflict in the organization relate to perception and value problems. The specific issues bother on employee compensation and welfare while managers prefer the compromise, problem solving and dominating strategies to minimizing the incidence of organisational conflicts. Based on the findings of the study, it was recommended that strategies which promote industrial democracy should be chosen by management as the preferred option in dispute resolution. In addition, the ideal level of conflict resolution required to attain optimum performance for every organisation is unique and situational hence managers are duty bound to establish the best maintainable by the organisation.
Keywords: conflict, management, productivity, strategy
INTRODUCTION
The establishment and continuous existence of organisation through the realization of set goals and objectives requires the continuous and effective functioning of its material input with the human element being indispensable. However, the human elements required to facilitate goals attainment often engage in disagreement and variance over factors such as interest, views, style of management among others. The reactionary effect is due to the perceived incompatibilities
EVALUATIVE STUDY
ABSTRACT
A wide divergence of opinion exists on the source and effect of conflicts on corporate productivity and the effectiveness of the various strategies available for managing them. It has been argued by some that conflicts are signs of a vibrant organization while others contend it is destructive and capable of retarding stability and profitability of organizations. Using a student t distribution to test the significance of response and purposive sampling technique to administer a self-design questionnaires to 50 respondents cutting across all cadres of staff of First Bank of Nigeria Plc.,(Lagos Branch), revealed that the main sources of conflict in the organization relate to perception and value problems. The specific issues bother on employee compensation and welfare while managers prefer the compromise, problem solving and dominating strategies to minimizing the incidence of organisational conflicts. Based on the findings of the study, it was recommended that strategies which promote industrial democracy should be chosen by management as the preferred option in dispute resolution. In addition, the ideal level of conflict resolution required to attain optimum performance for every organisation is unique and situational hence managers are duty bound to establish the best maintainable by the organisation.
Keywords: conflict, management, productivity, strategy
INTRODUCTION
The establishment and continuous existence of organisation through the realization of set goals and objectives requires the continuous and effective functioning of its material input with the human element being indispensable. However, the human elements required to facilitate goals attainment often engage in disagreement and variance over factors such as interest, views, style of management among others. The reactionary effect is due to the perceived incompatibilities
References: Ajayi, M. (2005) “Banking sector reforms and bank consolidation: conceptual framework.” In: Banking sector reforms and bank consolidation in Nigeria. CBN Bullion, Vol. 29, No. 3. April/June. Hosono, K.; Sakai, K. and Tsuru, K. (2007) “Consolidation of Banks in Japan: Causes and Consequences”. National Bureau of Economic Research (NBER) Working Paper Series, No. 13399. Okpanachi, J. (2011) “Comparative analysis of the impact of mergers and acquisitions on financial efficiency of banks in Nigeria”. Journal of Accounting and Taxation, Vol. 3, No. 1, pp. 1-7. Sanusi L. S. (2010) The Nigerian Banking Industry: what went wrong and the way forward. Being the full text of a Convocation Lecture delivered at the Convocation Square, Bayero University, Kano, on February 26.