Case Study Analysis
* The description of The Ritz-Carlton hotels culture.
* Body of the report:
* Challenges to follow in order to spread and maintain the new culture and to overcome its issues.
* The new culture’s results.
* The importance of the organizational structure and its impact.
The Ritz-Carlton is a luxury hotels, was established in 1983, it is the foremost name in luxury hotels worldwide, this success is largely due to the legendary Caesar Ritz who developed and operated two of the world’s best hotels in Paris and London, the hotel achieved such fame in the marketplace till the point they attained what is often referred to as “The Ritz Mystique”. The Ritz-Carlton Hotel Company LLC is now a wholly owned subsidiary of Marriott International.
The fact of working with The Ritz-Carlton is not like working in other companies and the experience employees will get is totally different from other ones, they have ever had, each have a unique ability to provide high quality services to the guests, members and residents .the essential culture is one of mutual respect. Employees treat each other the same way they treat guests. Ritz-Carlton provides an array of benefits to all of its ladies and gentlemen with a team that feels more like a family. The Ritz Carlton Hotel is following a different culture in order to motivate its employees. This culture consists of providing a good working environment and makes its employees feel their importance while doing their tasks which is the main key in motivating employees as they make them feel more comfortable”ladies and Gentlemen serving Ladies and Gentlemen”, and that will urge them to provide a high customer service and they will be more productive rather than taking orders and applying them automatically as robot, as a result, customers will be completely satisfied. In order to maintain its customer base which reached over 800,000...
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