The Regency Grand Hotel

Topics: Motivation, Management, Behavior Pages: 4 (1344 words) Published: November 2, 2009
An overview of the problems occurred
Individual – employee, supervisor and manager
Group – the management
Junior and senior managers feel losing power because of the practice of empowerment. Most of the managers waste time on dealing with minor issues. The general manager John Becker is sick of giving minor decision instructions to his subordinates. Organization – The Regency Grand Hotel Verbal and written complaints from the customers increase rapidly. The prestige of the hotel is replaced by negative feedbacks given by the public. The business is definitely losing money. *Relating to Organizational behaviour* concepts

Empowerment Empowerment refers to increasing the spiritual, political, social or economic strength of theindividuals. It often involves the empowerment developing confidence in their capacities. In some situations empowerment could motivate employees. The problem in the hotel is the measurement of a major or a minor issue. There is not a definition or standard states what a major issue is. Actually employee needs to know what he/she can touch and what he/she cannot. Conflict comes when the management disagrees with the employees’ view. For example, a guest goes to the front-counter people and asks for a room upgrade. The front-counter boy thinks he could do that without approval from his superiorbut the front-counter manager may think it is a big issue because it would affect the profit of the business. What the front-counter boy has done may annoy the front-counter manager. Job design According to the job characteristics model, employees are more motivated and satisfied when jobs have higher levels of characteristics. People have different skills, it is important to put the right person into the right position. A few employees of the hotel were transferred to other positions when the acquisition was done. They might not have the abilities to complete the full range of the new work...
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