The Regency Grand Hotel

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Topics: Decision making
| The Regency Grand Hotel | A Case of Employee Empowerment | |

Table of Contents Executive Summary 3 Problem Statement 5 Situation Analysis 5 Introduction 5 Organizational Behavior Symptoms & Issues 6 STEP Analysis 7 SWOT Analysis 8 Organizational Behavior Analysis 10 External Analysis 14 Assumptions 14 Implications 14 Alternatives 16 1. 16 2. 18 3. 19 4. 20 Recommendation 21 Action and Implementation 22 Contingency plan 23 Exhibits 24 Exhibit 1 24 Exhibit 2 24 Exhibit 4 25 Sources 25

Executive Summary Recently purchased by a large American hotel chain, the Regency Grand hotel, located in Bangkok Thailand, is an example of prestige, with a 5-star rating. For the past 15 years it has almost always performed well. John Becker has been appointed as head manager of the newly purchased hotel. He is renowned for successfully turning around other newly purchased hotels that were underperforming. However, his strategy of employee empowerment was not properly implemented at the Regency Grand hotel. This has resulted in many organizational issues such as high stress, increased absenteeism, an increased turnover rate, as well as many other problems. It has been revealed that these problems have largely been attributed to a lack of communication to employees about their roles, a lack of consideration about the local culture, and a failure to fully assess the situation beforehand. At this point, some symptoms of the issues are beginning to show, such as decreased customer satisfaction and negative reviews.
Becker has four options to remedy these organizational issues, before he loses control of the situation. His options include implementing; a strict chain of command, with no room for innovation; strict chain of command on decision making, with room for innovation; simply empower his employees empower; or empower his employees with a new supervisor role.
The most logical course of action would be to still

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