The Knowledge and Knowledge Management

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Table of Contents INTRODUCTION 2 ORGANIZATIONAL BACKGROUND 3 KNOWLEDGE MANAGEMENT 3 KNOWLEDGE MANAGEMENT AND LONG TERM SUSTAINABILITY 5 INFOSYS AND KNOWLEDGE MANAGEMENT 6 THE K SHOP 7 PROCESS DATABASE ASSISTANCE 8 PEOPLE KNOWLEDGE MAP 8 CATCH THEM YOUNG INITIATIVE 9 INFOSYS SCHOLARSHIP PROGRAM 9 KNOWLEDGE MANAGEMENT AND E BUSINESS 10 CONCLUSION 11 REFERENCES 12

INTRODUCTION
This assignment is aiming to critically appraise the knowledge and knowledge management process and evaluate the importance of knowledge management in success of an organization. Knowledge management can be explained as the strategies employed by an organization to keep the knowledge developed by its employees over the period of employment within the organization and use the knowledge gained for future projects and activities. Through proper knowledge management strategies efficiency, effectiveness and profitability of the organization can be enhanced. This assignment would use example of a global organization which is pioneer in its knowledge management activities and gained success in industry because of knowledge management approach. It is planned to use an organization related to IT, IT enabled services, E business etc because these industries are highly affected by the knowledge management approaches and strategies and it would be easier for a reader to visualize and assess the impact of KM strategies on such organizations. Organization which is selected for this assignment is Infosys technologies limited, Bangalore (India) which is a global leader in IT and ITes industry.

ORGANIZATIONAL BACKGROUND
Infosys technologies limited is an IT giant with more than 100, 000 employees globally. It is headquartered in Bangalore, India but they have work centres in more than 19 countries and offices in more than 100 countries. Infosys is listed in NASDAQ (US stock exchange) and BSE (Bombay stock exchange) simultaneously and it is considered as one of the global



References: * Alavi, M. & Leidner, D. E. (2001) Review: Knowledge Management and Knowledge Management Systems: Conceptual Foundations and Research Issues. MIS Quarterly, 25 (1), 107-136 * Balaa, K. (2002) Sharing makes it better Business line (Online) available http://proquest.umi.com/pqdweb?TS=1030809741&RQT=309&CC=2&Dtp=1&Did=00000010967034 retrieved on 24th April 2013 * Brent, J. B. (2002) Building Knowledge Management Systems’ Information Systems Management Journal, Summer, 32-40 * Dias, C. (2001) Corporate portals: a literature review of a new concept in Information Management. International Journal of Information Management, pp 269-28 * Honeycutt, J. (2000) Knowledge Management Strategies, Microsoft Press, Redmond, Wash., * Jonassen, D. (2004) Handbook of research on educational communications and technology. 2nd edition. Lawrence Erlbaum Associates * Gao, F., Li, M. and Nakamori, Y. (2003), ‘‘Critical systems thinking as a way to manage knowledge’’,Systems Research and Behavioural Science, Vol. 20 No. 1, pp. 3-19. * Ramasubramanian, S and Jagadeesan, G. (2002) Knowledge Management at Infosy’ IEEE software; pp.34-54 * Infosys Media (2004) "Infosys recognized as a Globally Most Admired Knowledge Enterprise for 2004" A Teleos study available : http://www.infosys.com/newsroom/press-releases/Documents/2004/MAKEGLOBAL-PressRelease-25Nov04.pdf retrieved on 25th April 2013.

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