The International Hotel

Topics: Hotel, Boutique hotel, Management Pages: 5 (1249 words) Published: September 22, 2011
Case Study

Brief Description of the Organisation – The International Hotel Group

The International Hotel Group

The International Hotel Group started business with two small boutique style hotels in Melbourne, Australia. Over a period of 15 years it has grown to now comprise a chain of 20 hotels across 5 different countries in the Australasian region. This growth was a result of an acquisition of a small hotel chain and establishment of some new properties, mainly in Australia. The group employs cultural specialists and prides itself on its multicultural expertise that assists with its success in welcoming guests from all regions of the World.

The group is owned and financed by a large consortium of international business people and several large investment companies. It is in a strong financial position for expansion

The Group now employs 1000 staff in full time, part time and casual positions.

The Head Office, located in Melbourne, houses the management team for the group.

The vision for the Group is to expand geographically to provide a quality boutique alternative in key locations across the Australasian region, whilst maintaining its reputation for exceptional personalised service. -------------------------------------------------

Brief Description of Organisation Structure

The Head Office of The International Hotel Group houses the Chief Operating Officer and the Strategic Management Team, the Chief Financial Officer and the Finance Department (finance officers are allocated a number of hotels to service), The Human Resources Manager and Assistant (the system is devolved with HR representatives in each hotel), The Development Team who manage building contracts and maintenance and The Marketing and Sales Team – a team of 15 culturally capable managers and staff and the frontline management team that form the main liaison team of the company. Marketing and sales staff are constantly travelling to visit the Hotel Groups and may be seconded to a hotel or country for 6 months in the period leading up to acquisition or commissioning of a new hotel.

The majority of staff employed by the Hotel Group are located in the hotels. This includes Manager and Deputy Manager, hotel coordinator and administrator/events manager and all the staff who cook, clean and wait in the hotel.

Risk Management
The Hotel Group acknowledges that there are many risks associated with running safe and happy hotels. They have identified 10 key risks that include business risks as well as OHS risks and have clearly developed policies and procedures. Some of these risks include: * Financial risk in the event of natural disaster

* Risk of disease outbreak either in the host country or in the hotel * Economic downturn that impacts of tourism and hotel demand * Environmental challenges posed during purchase of old hotels * Risk of injury to hotel guests

* Risk of injury to hotel staff

All Directors, managers and supervisors induct staff with policies and procedures and all new staff are required to present what they have learned about the organisation approximately half way into their probation period – either during a staff meeting or within a 1:1 interview. The presentation is recorded to demonstrate the induction is complete. The Hotel Group has a committee structure for OHS consultation. Each Hotel has a Manager who convenes the local level 3 OHS committee. This meets monthly and seeks consultation from all staff. The Committee conducts a 3 monthly inspection of facilities. Head office also convenes a level 3 committee and conducts 12 monthly office inspections. The next level committee (Level 2) is at the Hotel Managers level and the top tier Level 1 committee comprised of Senior Management and representatives of Head office, and the...
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