IDENTIFY THE DIFFERENT REASONS WHY PEOPLE COMMUNICATE
People communicate for different reasons, to portray their feelings, emotions, pain, opinions etc., the communication should be professional (formal) or personal (informal) it is important within a social work environment that information is recorded, as it may be called upon for legal reasons, all communication are confidential, and on a “need to know” basis, communication between colleagues is essential, so that it ensures a continuity of care for the service user, and all staff are aware of the current needs of the client.
EXPLAIN HOW COMMUNICATION AFFECTS RELATIONSHIPS IN AN ADULT SOCIAL CARE SETTING Communication in the workplace is an important part of our role, it builds good relationships with colleagues and service users, if communication techniques we use are ineffective, this could lead to problems with the relationships within the workplace, if there is ineffective communication between the following relationships then lack of trust and confidence could give the wrong type of care and in turn could miss out on important information, which could result in harm. 2 UNDERSTAND HOW TO MEET THE COMMUNICATION AND LANGUAGE NEEDS, WISHES AND PREFERENCES OF AN INDIVIDUAL 2.1 COMPARE WAYS TO ESTABLISH THE COMMUNICATION AND LANGUAGE NEEDS, WISHES AND PREFERENCES OF AN INDIVIDUAL I can find out an individual’s preferred communication methods by asking the client, reading their care plan, asking relatives and colleagues, reading medical notes etc., I can also make my own observations as I support them, and share my findings with my colleagues, and record in their care plan, their individual communication needs should be reflective of their cultural beliefs or religion, and above all their individual preferences according to their needs. 2.2 DESCRIBE THE FACTORS TO CONSIDER WHEN PROMOTING EFFECTIVE COMMUNICATION Is the environment adequate for the communication (well lit, quiet, confidential etc.)...
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