The Implementation of a Time and Attendance System at Stellenbosch Municipality – a Change Management Perspective by Ulrich Oscar Cupido
THE IMPLEMENTATION OF A TIME AND ATTENDANCE SYSTEM AT STELLENBOSCH MUNICIPALITY – A CHANGE MANAGEMENT PERSPECTIVE
by
Ulrich Oscar Cupido
Thesis presented in partial fulfilment of the requirements for the degree Masters in Public Administration at the University of Stellenbosch
Supervisor: Prof Frederik Uys
December 2011
Stellenbosch University http://scholar.sun.ac.za
DECLARATION By submitting this thesis electronically, I declare that the entirety of the work contained therein is my own, that I am the sole author thereof (save to the extent explicitly otherwise stated), that reproduction and publication thereof by Stellenbosch University will not infringe any third party and that I have not previously in its entirety or in part thereof, submitted it for obtaining any qualification.
Date……………………
Copyright © 2011 Stellenbosch University
All rights reserved
i
Stellenbosch University http://scholar.sun.ac.za
ABSTRACT Human beings are constantly confronted with change because their current situation is continually being questioned. In order to change the way humans behave, it is necessary to change the mindset of those who will be influenced by new ideas. Stellenbosch Municipality faces a dilemma because the current management of its employee attendance is having a negative impact on its daily operations – service delivery is becoming an increasingly serious concern because the inability to manage employees’ daily attendance results in inefficient and ineffective rendering of services to citizens. This research addresses the question of whether the change from a manual attendance register to a biometric time and attendance system would more effectively ensure the availability of Municipal employees to improve basic service delivery. Moreover, the dilemma Stellenbosch Municipality faces concerns the monitoring of employees on a daily basis, including the availability of an attendance register for audit purposes. A questionnaire
by
Ulrich Oscar Cupido
Thesis presented in partial fulfilment of the requirements for the degree Masters in Public Administration at the University of Stellenbosch
Supervisor: Prof Frederik Uys
December 2011
Stellenbosch University http://scholar.sun.ac.za
DECLARATION By submitting this thesis electronically, I declare that the entirety of the work contained therein is my own, that I am the sole author thereof (save to the extent explicitly otherwise stated), that reproduction and publication thereof by Stellenbosch University will not infringe any third party and that I have not previously in its entirety or in part thereof, submitted it for obtaining any qualification.
Date……………………
Copyright © 2011 Stellenbosch University
All rights reserved
i
Stellenbosch University http://scholar.sun.ac.za
ABSTRACT Human beings are constantly confronted with change because their current situation is continually being questioned. In order to change the way humans behave, it is necessary to change the mindset of those who will be influenced by new ideas. Stellenbosch Municipality faces a dilemma because the current management of its employee attendance is having a negative impact on its daily operations – service delivery is becoming an increasingly serious concern because the inability to manage employees’ daily attendance results in inefficient and ineffective rendering of services to citizens. This research addresses the question of whether the change from a manual attendance register to a biometric time and attendance system would more effectively ensure the availability of Municipal employees to improve basic service delivery. Moreover, the dilemma Stellenbosch Municipality faces concerns the monitoring of employees on a daily basis, including the availability of an attendance register for audit purposes. A questionnaire
Bibliography: http://www.housing.gov.za/Content/Social%20Housing%20Contract/Social%20Contr act.pdf. Accessed 28 July 2009.Cape Town. Dubrin, A.J. 2004. Leadership research findings, practice, and skills. 4th ed. Houghton Mifflin Company: USA.