The Impact of Web Portal Characteristics
The Impact of Web Portal Characteristics, Expectancies, and Negative Word of Mouth on Perceived Institutional Support and Organizational Citizenship Behavior
By Oran Alston BBA Howard University MS Temple University
Submitted to the Graduate Faculty of The Joseph M. Katz Graduate School of Business of The University of Pittsburgh in partial fulfillment of the requirements of the degree of Doctor of Philosophy
The University of Pittsburgh 2005
UMI Number: 3206752
Copyright 2005 by Alston, Oran All rights reserved.
UMI Microform 3206752 Copyright 2006 by ProQuest Information and Learning Company. All rights reserved. This microform edition is protected against unauthorized copying under Title 17, United States Code.
ProQuest Information and Learning Company 300 North Zeeb Road P.O. Box 1346 Ann Arbor, MI 48106-1346
DISSERTATION COMMITTEE
Dennis Galletta, PhD, Co-Chair Katz Graduate School of Business The University of Pittsburgh Audrey Murrell, PhD, Co-Chair Katz Graduate School of Business The University of Pittsburgh
Laurie Kirsch, PhD Katz Graduate School of Business The University of Pittsburgh Lawrence Feick, PhD Katz Graduate School of Business The University of Pittsburgh Jimmie Joseph, PhD College of Business Administration University of Texas, El Paso
ii
© Copyright by Oran Alston, PhD 2005
iii
The Impact of Web Portal Characteristics, Expectancies, and Negative Word of Mouth on Perceived Institutional Support and Organizational Citizenship Behavior Oran Alston, PhD The Katz Graduate School of Business The University of Pittsburgh, 2005
ABSTRACT
An organization's web portal is designed to support and represent the organization to key stakeholders both inside and outside of the organization. In terms of those inside the company, the web portal can be an important source of information and can contain workrelated tools that help members to be more effective in their roles within the firm. Interestingly,
By Oran Alston BBA Howard University MS Temple University
Submitted to the Graduate Faculty of The Joseph M. Katz Graduate School of Business of The University of Pittsburgh in partial fulfillment of the requirements of the degree of Doctor of Philosophy
The University of Pittsburgh 2005
UMI Number: 3206752
Copyright 2005 by Alston, Oran All rights reserved.
UMI Microform 3206752 Copyright 2006 by ProQuest Information and Learning Company. All rights reserved. This microform edition is protected against unauthorized copying under Title 17, United States Code.
ProQuest Information and Learning Company 300 North Zeeb Road P.O. Box 1346 Ann Arbor, MI 48106-1346
DISSERTATION COMMITTEE
Dennis Galletta, PhD, Co-Chair Katz Graduate School of Business The University of Pittsburgh Audrey Murrell, PhD, Co-Chair Katz Graduate School of Business The University of Pittsburgh
Laurie Kirsch, PhD Katz Graduate School of Business The University of Pittsburgh Lawrence Feick, PhD Katz Graduate School of Business The University of Pittsburgh Jimmie Joseph, PhD College of Business Administration University of Texas, El Paso
ii
© Copyright by Oran Alston, PhD 2005
iii
The Impact of Web Portal Characteristics, Expectancies, and Negative Word of Mouth on Perceived Institutional Support and Organizational Citizenship Behavior Oran Alston, PhD The Katz Graduate School of Business The University of Pittsburgh, 2005
ABSTRACT
An organization's web portal is designed to support and represent the organization to key stakeholders both inside and outside of the organization. In terms of those inside the company, the web portal can be an important source of information and can contain workrelated tools that help members to be more effective in their roles within the firm. Interestingly,