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The Impact of Online Shopping on Consumer Behavior

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The Impact of Online Shopping on Consumer Behavior
University of Bedfordshire-Ajman Campus

BA (Hons) Project Submitted to Dr. Tariq
As a Requirement
Unit code: Marketing Research (Morning Class) ________________________________

Student Name: | Registration Number: | Amanullah Ashraf | 1033872 |

Acknowledgement

First I would like to Thank Allah for giving me knowledge.

I am very Thankful to our subject teacher Dr. Tariq for guiding and helping me in this Research.

I gratefully thank my parents, Friends and all classmates who cooperated with me in the time when I needed them.

Also I would like to thank all the Respondents who gave their time in filling the Questionnaire.

Abstract

The purpose of this dissertation is to identify what are the factors that influence the consumer behavior while they are shopping online. Because now a day’s online shopping is increasing day by day .We collected both primary and secondary Data. The survey was conducted in Alain Mall through questionnaire and all the factors that can influence consumer behavior or change consumer behavior because of online shopping where given in the questionnaire. So we found that the the online shopping has a big impact on consumer behavior in many different ways.

Table of contents Page No. 1. Introduction 1.1 Company Profile 1 1.2 Statement of the problem 1 1.3 Objectives of the study 1 1.4 Scope & limitations of the study 2 1.5 Significance of the study 2 1.6 Define the terms 3 2. Review of Related Literature
2.1 Theoretical & Conceptual literature 3
2.2 Related Studies 5
2.3 Schematic Diagram 6
2.4 Synthesis 7 3. Research Methodology 3.1 Research design 7 3.2 Respondents of the study 8 3.3 Research Instrument 8



References: Warner. Malcolm, 2002, “International Encyclopaedia of Business & Management”, Volume 2, page 1034. Petrovic Dejan, 2007 http://analogik.com/articles/227/analysis-of-consumer-behaviour-online Rishi Bekramjit, 2010, “Motivators and decisional influencers of online shopping”, International Journal of Business Innovation and Research 2010 - Vol Freedman Lauren, 2010, “2010 Social Shopping Study Reveals Changes in Consumers’ Online Shopping Habits and Usage of Customer Reviews” http://www.e-tailing.com/content/?p=1193. Bougie roger & sekaran uma (2010), “Research methods for business” http://www.oppapers.com/essays/What-Is-Scientific-Research-Process/660594. Stephen legg &Andrew martin (2002), “Investigating the inward sounds of Outward Bound”http://findarticles.com/p/articles/mi_6931/is_2_6/ai_n28132634/?tag=content;col1 Barker Lesley (2003), http://www.ehow.com/about_4685513_primary-data_.html Haslinger Anders et al(2007), PdF file Company profile (www.souq.com)

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    References: Baker, J., Levy, M., & Grewal, D. (1992). An experimental approach to making retail store environment decisions. Journal of Retailing, 64(4), 445-460. Belanger, F., Hiller, J.S., & Smith, W.J. (2002). Trustworthiness in Electronic Commerce: the role of privacy, security, and site attributes. Journal of Strategic Information Systems, 11, 245-270. Bellman, S., Lohse, G. and Johnson, E. (1999).„Predictors of online buying behaviour,‟ Communications of the ACM, 42 (12), 32-38. Bem, D. 1980. The concept of risk in the study of human behavior. In Risk and Chance: Selected Readings. J. Dowie and P.L. Milton, II, eds. Keynes, England: The Open University Press. 1 – 15 Boyer, K. K., & Hult, G. T. M. (2005). Customer behavior in an online ordering application: A decision scoring model. Journal of Decision Sciences, 36(4), 569-598. Chiu, Y. B., Lin, C. P., and Tang, L. L. (2005). Gender differs: assessing a model of online purchase intentions in e-tail service. International Journal of Service Industry Management. 16(5). Dillon, T. D., and Reif, H. L. (2004). Factors influencing consumer‟s e-commerce commodity purchases. Information Technology, Journal of Learning and Performance, 22(2), 1-12. Hasan, H., and Rahim, S. A. (2004). Factors affecting online purchasing behavior. Journal of Communication, 24, 1-19. Jarvenpaa, S. L., & Todd, P. A. (1996-97). Consumer reactions to electronic shopping on the World Wide Web. International Journal of Electronic Commerce, 1(2), 59-88. Leggatt, H. (2010). Time spent shopping online increases, face-to-face time decreases. Retrieved April 29, 2011, from http://www.bizreport.com/2010/11/time-spent-shopping-online-increases-face-to-face-time-decreases.html Master Card Worldwide Insights, (2008). Online shopping in Asia/Pacific-Patterns, trends and future growth. Retrieved April 29, 2011, from http://www.mastercard.com/us/company/en/insights/pdfs/2008/Asia_Pacific_Online_Shop.pdf Modahl, M. (2000). Now or Never: How Companies Must Change to Win the Battle for the Internet Consumer, Harper Business: New York. Mohd Suki, N., Mohd Ismail, A., and Thyagarajan, V. (2006). A study on the effect of normative belief on online shopping innovativeness: structural equation modeling analysis Paper presented at the The Brunei, Indonesia, Malaysia and Philippines – East Asean Growth Area (BIMP-EAGA) Conference 2006, June 21-23. Parker-Hall, J. (2009). The history of online shopping. Retrieved September 1, 2010, from http://ezinearticles.com/?The-History-of-Online-Shopping&id=2592183 Roehl, W.S. and Fesenmaier, D.R. 1992. Risk Perceptions and pleasure travel: An exporatory analysis. Journal of Travel Research, 30(4): 17–26. Schlosser, A.E. (2003a). Experiencing products in the virtual world: the role of goal and imagery in influencing attitudes. Journal of Consumer Research, Vol. 30, pp. 184-198. Wikipedia, (2010). Online shopping. Retrieved September 1, 2010, from http://en.wikipedia.org/wiki/Online_shopping…

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