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The Impact of Market Orientation on Business Performance

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The Impact of Market Orientation on Business Performance
A working title for the research:

“Investigating the relationship between Market Orientation and Business Performance of SMEs in Pakistan”.

Definition of the research:

Market orientation a term used by marketers as indicator of the degree to which firm implements its marketing concept (Komppula and Reijonen, 2010). A market oriented firm has a greater ability in achieving higher performance compared to non-market oriented firm (Agarwal et al., 2003). The concept of market orientation has received a great deal of consideration since the topic was re-introduced by Kohli and Jaworski (1990) and Narver and Slater (1990). The relationship between market orientation and firm performance is extensively highlighted and contended that market orientation is significant to organizations because of its strong relationship with performance. Overall, there is a positive correlation between market orientation and firm’s business performance at least in the perspective of industrialized countries (Cano et al., 2004). But research done in other perspectives, the nature of the relationship between market orientation and business performance is very ambiguous, with studies finding a positive relationship (Farrell, Oczkowski, and Kharabsheh ,2008; Martin-Consuegra and Esteban, 2007; Pelham, 1997; Pulendran et al., 2000; Singh, 2009; Kara et al., 2005; Kirca et al., 2005; Sin et al. 2005; Kaynak and Kara 2004; Verhees and Meulenberg 2004; Langerak 2003; Shergill and Nargundkar, 2005.), a strong positive relationship (Haugland, Myrtveit, and Nygaard, 2007; Megicks and Warnaby, 2008; Ramaseshan, Caruana, and Pang, 2002; Wood, Bhuian, and Kiecker, 2000), and even in some cases a weak relationship (Caruana, Pitt, and Ewing, 2003; Nwokah, 2008) were found between market orientation and business performance. It indicates a great deal of ambiguity in the literature about the course of the relationship between these two constructs. As discuss above majority of the empirical



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' Marketing Intelligence and Planning 20, (1) 49-61. • Cano, C.R., Carrillat, F.A. and Jaramillo, F (2004) 'A meta-analysis of the relationship between market orientation and business performance: evidence from five continents. ' International Journal of Research in Marketing 21, 179-200. • Chao, Mike, and John Spillan (2010) 'High performance management The journey from market orientation to firm performance: A comparative study of us and Taiwanese SMEs. ' Management Research Review 35, (5) 472-483. • Hart, S., and Diamantopoulos, A (1993) 'Marketing Research Activity and Company Performance: Evidence from Manufacturing Industry. ' European Journal of Marketing 27, (5) 54-72. • Day G.S. (1994) 'The capabilities of market-driven organizations. ' Journal of Marketing 58, 37-52. • Deshipande R., Farley J., Webster F. (1993) 'Corporate culture, customer orientation, and innovativeness in japanese firms: a quadrad analysis. ' Journal of Marketing 57, 23-37. • Economic census of Pakistan Report (2006). • Gordon E. Greenley (1995) 'FORMS OF MARKET ORIENTATION IN UK COMPANIES. ' Journal of Management Studies 32, (1) 47-66. • Gatignon, Hubert and Jean-Marc Xuereb (1997) 'Strategic Orientation of the Firm and New Product Performance. ' Journal of Marketing Research 34, 77-90. • Han, J.K., Kim, N. and Srivastava, R.K. (1998) 'Market orientation and organizational performance: is innovation a missing link?. ' Journal of Marketing 62, 30-45. • Harris, L.C. (1998) 'The obstacles to developing market orientation: a study of small hotels. ' Proceeding of the Academy of Marketing Conference 8, 612-613. • Helen Reijonen and Raija Komppula (2010) 'The adoption of market orientation in SMEs: required capabilities and relation to success. ' Journal of Strategic Marketing 18, 19-37 • Hills, G.E • Hong Liu (1995) 'Market orientation and firm size: an empirical examination in UK firms. ' European Journal of Marketing 29, 57-71. • Hou J. (2008) 'Toward a research model of market orientation and dynamic capabilities. ' Social Behavior and Personality 36, 1251-1268. • John C. Narver and Stanley F. Slater (1990) 'The Effect of a Market Orientation on Business Profitability. ' Journal of Marketing 54, (4) 20-35 • Jaworski, B • Kohli, A. and Jaworski, B. (1990), “Market orientation: The construct, research propositions, and managerial implications”, Journal of Marketing, Vol. 54 No. 2, pp. 1-18. • Kureshi, N. I., Mann R., Khan, M. R., and Qureshi, M. F. (2009) 'Quality management practices of SME in developing countries: A survey of manufacturing SME in Pakistan. ' Journal of Quality and Technology Management 2, 63-89. • Kwaku Appiah-Adu (1999) 'Marketing Effectiveness and Customer Retention in the Service Sector. ' The Service Industries Journal 19, (3) 26-41. • Lafferty, B. A. and Hult, G. T. M. (2001) 'A Synthesis of Contemporary Market Orientation Perspectives. ' European Journal of Marketing 35, 92-109. • Leyland Pitt, Albert Caruana, and Pierre R. Berthon (1996) 'Market orientation and business performance: some European evidence. ' International Marketing Review 13, 5-18. • Lichtenthal, J.D. and Wilson, D.T. (1992) 'Becoming market oriented. ' Journal of Business Research 24, 191-207. • M. Khalique, Jamal A.N. Sharri and Abu. H. M. Isa (2011) 'Role of Intellectual Capital on the Organizational Performance of Electrical and Electronic SMEs in Pakistan. ' International Journal of Business and Management 6, (9) 253-257. • McLarty, R. (1998) 'Case study: evidence of a strategic marketing paradigm in a growing SME. ' Journal of • Mahmoud • Meziou, F. (1991) 'Areas of strength and weakness in the adoption of the marketing concept by small manufacturing firms. ' Journal of Small Business Management 29, 72-78. • Narver, J. and Slater, S. (1990), “The effect of a market orientation on business profitability”, Journal of Marketing, Vol. 54 No. 3, pp. 20-35. • Ngai C H and Ellis P (1998) 'Market orientation and business performance: some evidence from Hong Kong. ' International Marketing Review 15, (2) 213-240. • Rohra CI, Junejo MA, Kanasro HA (2009) 'Analyzing the Stylized facts for Developing SME’s Business Opportunities in Pakistan. ' Australian Journal of Basic and Applied Sciences 3, (3) 2315-2321. • Ruekert R.W. (1992) 'Developing a market orientation: an organizational strategy perspective. ' International Journal of Research in Marketing 9, 225-245. • Sarath W.S.B. Dasanayka (2008) 'SMEs in Globalized World: A Brief Note on Basic Profiles of Pakistan 's Small and Medium Scale Enterprises and Possible Research Directions. ' Business Review 3, (1) 72-81. • Sanjaya S. Gaur, Hari Vasudevan, Ajai S. Gaur (2011) 'Market orientation and manufacturing performance of Indian SMEs: Moderating role of firm resources and environmental factors. ' European Journal of Marketing 45, (7) 1172-1193. • Siu, W. and Kirby, D.A. (1998) 'Approaches to small firm marketing: a critique. ' European Journal of Marketing 32, 40-60.

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