The Global BPO Market 2014-2018

Topics: Economics, Business process outsourcing, Market trends Pages: 3 (376 words) Published: August 19, 2014
Global BPO Market 2014-2018

BPO is a segment of outsourcing, which consists of subcontracting the business processes of an organization to a third-party vendor that has expertise in required domains. It is an effective strategy of delegating one or more business activities to external companies (vendors), which, in turn, administer and manage the selected activity, based on defined and measurable performance criteria. It helps clients to increase their operational efficiency, concentrate on their core competencies, reduce time-to-market, obtain access to fresh talent and experience along with latest technologies, and build an organization with economical cost structure in the long run.

Covered in this Report

This report covers the present scenario and growth prospects of the Global BPO market for the period 2014-2018. To calculate the market size, the report considers revenue generated from CRM, F&A, HR, Procurement and Industry Vertical BPO applications. It analyses the market landscape for the Global BPO market and segmentation by end-users for the year 2013. It also gives an account of the five major vendors dominating the Global BPO market. In addition, the report discusses the major drivers that influence the growth of the market and outlines the challenges faced by the vendors at large along with key trends emerging in the market.

Key Regions

Americas
Europe, Middle East and Africa
Asia Pacific

Key Vendors

Accenture Plc.
Capgemini S.A.
Genpact Ltd.
IBM Corp.
Tata Consultancy Services Ltd.

Other Prominent Vendors

3i infotech
Aditya Birla Minacs
Aegis
Aon
Cognizant
Convergys
EXL
Firstsource
HCL
Hinduja Global Solutions
HP
Infosys
Intelenet
NCO Financial
Wipro
WNS
Xerox

Key Market Driver

Cost-effective Operations
For a full, detailed list, view our report.

Key Market Challenge

Attrition
For a full, detailed list, view our report.

Key Market Trend

Cloud-based BPO
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