The Challenges of Cultural Diversity in Hotel Management

The Challenges of Cultural Diversity in Hotel Management and the Strategies for These

Name: Huang- Wen Chao
Student ID: 110082424
Class: Leading and Managing People
Date: 02/09/2012

Table of Contents

Abstract i

1. Introduction 1

2. Challenges of Cultural Diversity in Hotel Management 1

2.1 Managing Barrier and Discrimination 2

2.2 Training Challenge 3

3. Strategies for Challenges of Cultural Diversity in Hotel Management 4

3.1 Diversity Training for Local Employees 4

3.2 Supportive Actions of Hotel Corporations for Human Resource 6

4. Conclusion 7

5. References 8

Abstract

With the expansion of hotel industry, the need of international employees has increased constantly. This situation creates a multi-cultural working environment for hospitality industry, and makes some challenges for hotel management. The purpose of this report is going to explore two challenges of cultural diversity in hotel workplace, and provide two strategies to deal with these difficulties. These challenges happen in managerial dimension and training dimension, which lead to some communicating problems, discrimination and training failure. Therefore, diversity training program for local staffs and managers will be helpful to decrease conflicts due to misunderstanding of other cultures. Moreover, completed actions for supporting human resource department within company are also very important because such as the investment of money and talent both can improve human resource management, and earn more profits for corporations.

i
1. Introduction
With the progress of tourism and hotel industry, international hotels have expanded rapidly. Due to this, there are more and more opportunities for these international hotels to contact with global guests and employees. Indeed, some proofs also show that hospitality industry usually employs immigrant

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