Prof. Gina Donahue
The Baldrige Award
The President of the United States to organizations that demonstrate quality and performance excellence presents the Malcolm Baldrige National Quality Award (MBNQA) annually. Three awards may be given annually in each of six categories: Manufacturing
Established by Congress in 1987 for manufacturers, service businesses and small businesses, the education and healthcare were added in 1999. A government and nonprofit was added in 2007. The Baldrige Award is named after the late Secretary of Commerce Malcolm Baldrige, a proponent of quality management. The Baldrige Award was designed to raise awareness of quality management and recognize U.S. companies that have implemented successful quality-management systems. Recipients are selected based on achievement and improvement in seven areas, known as the Baldrige Criteria for Performance Excellence: 1. Leadership: How upper management leads the organization, and how the organization leads within the community. 2. Strategic planning: How the organization establishes and plans to implement strategic directions. 3. Customer and market focus: How the organization builds and maintains strong, lasting relationships with customers. 4. Measurement, analysis, and knowledge management: How the organization uses data to support key processes and manage performance. 5. Human resource focus: How the organization empowers and involves its workforce. 6. Process management: How the organization designs, manages and improves key processes. 7. Business/organizational performance results: How the organization performs in terms of customer satisfaction, finances, human resources, supplier and partner performance, operations, governance and social responsibility, and how the organization compares to its competitors.
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