Texas Roadhouse Won't Scrimp on Making Employees Happy

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Texas Roadhouse Won’t Scrimp on Making Employees Happy

Janisa D. Carter

HRM500

Human Resource Foundations
Instructor: Dr. Linda Force
Strayer University

December 2, 2012

1. “If we take care of our employees, they will take care of our customers” is a common phrase. In your experience, is it actually practiced or is it just a cliché on the wall? Discuss the implications of your answer.
“If we take care of our employees, they will take care of our customers,” this quote mostly depends on the individual company and how they perceive their employees. Some companies realize that in order for them to succeed, they must invest in their employees, as employees are the key to a successful and highly profitable business. And in order for employees to remain motivated and continue to flourish, they need recognition, which is a basic human need, regardless of status or job type. Once employees have been acknowledged for their good performance, they feel more appreciated, and as a result will demonstrate greater levels of commitment and dedication. Thereby, producing top results for the company and treating its customers with royalty.
During recessions some companies such as Texas Roadhouse, continue to demonstrate employee appreciation through employee gatherings, cash reward bonuses and annual company conferences, in which spouses are invited (Noe et al., 2011). Companies such as Texas Roadhouse and other companies are leaders who want to succeed in today’s competitive world, and they realize that even during hard economic times, there’s still the strong need to maintain programs which are aimed at recognizing employees for work place accomplishments. And when employees are truly happy and motivated, they will care for the customers and give their best.
Even through our suffering economy, many other companies also continue to celebrate employee’s performance through various recognition programs such as, cash bonuses, flexible work hour



References: Armstrong, M. (2010). Armstrong’s handbook of reward management practice. (3rd ed.). Philadelphia, PA: Kogan Page Noe, R. A., Hollenbeck, J. R., Gerhart, B., & Wright, P.M. (2011). Fundamentals of human resource management (4th ed.). New York, NY: MCGRAW-HILL. O’Toole, J., & Lawler, E. (2007). The new American workplace. New York, NY: Palgrave Macmillan.

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