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Marketing Management SBMA7102

Submitted To: Anthony Banham (Lecturer)

Submitted By: Mohammed Mohibul Islam Bhuiyan
Student ID: 1203524

Assignment on: Critically assess how marketing department adds value to the FedEx

Table of content page No. 1. Introduction 3 2. FedEx Marketing synopsis 3 3. FedEx in Bangladesh 3 4. Area basis marketing In Bangladesh 3-2 5. SWOT Analysis 4 6. Marketing Plan 5 7. Marketing strategy 5 8. Market targeting and positioning 5 9. Marketing Mix 6 10. FedEx Goods (product) 6-8 i. FedEx International Priority ii. Fast Reliable Service Worldwide. iii. FedEx International Priority Freight iv. Delivery commitment v. Delivery option vi. IPF offers priority delivery to US locations vii. Money-back-Guarantee (MBG) viii. FedEx Modern Aid 11. FedEx Charges (Price) 8 12. Position (Place) 9 13. Promotion 9 14. FedEx Value-added-services 10-11 15. Marketing Planning Analysis and Limitations (Bangladesh) 11 16. Conclusion 12 17. Bibliography 13

Introduction
FedEx is the largest express transportation co. in the world, Frederick W. Smith is the founder of this company and began operation in April 1973. Now a day Federal Express Corporation served in 220 countries. Directly served in 50 countries and rest of those are licensee of Federal Express Corporation is called GSP (Global Service Partner). It has 650 aircraft of its own and supply chain management. In early 1998, Federal Express overnight package delivery business was the undisputed leader. Through the acquisition of Calibre



Bibliography: 1. 1p.kotler (2005). principal of marketing. 5th ed. usa: pearson. 35-300. 2. A. Ries and J. Trout, 2000, Positioning: The Battle for Your Mind, 20th Anniversary Edition, New York: McGraw-Hill. 3. Adrian Palmer, 2008, Principles of Services Marketing, 5th Edition, McGraw-Hill Education (UK) Limited, United Kingdom, pp420-421. 4. Bernard H. Booms and Mary J. Bitner, 1981, Marketing Strategies and Organization Structures for Service Firms, in J.H. Donnelly and W.R. George, Marketing of Services, Chicago: American Marketing Association, pp47-51. 5. Daft Richard L. (2008), New Era of Management, 2nd edition, US: Thomson South-Western. p.311. 6. David Fred. R., 2007. Strategic Management: Concepts and Cases. International Edition, 11th ed. United States of America: Pearson Prentice Hall. p. 76-107. 7. Hitt M.A., Ireland R.D. & Hokisson R.E., 2005. Strategic Management: Competitiveness and Globalisation(Concepts and Cases). 6th ed. United States:     Thomson South-Western. p. 44, 45, 46. 8. J.C. Anderson & J.A. Narus, 1995, Capturing the Value of Supplementary Service, Harvard Business Review, January-February, pp75-83. 9. Kerin, Hartley, Berkowitz, Rudelius, 2006. Marketing. 8th ed. United States of America: Mc Graw Hill. 10. Kotler, Keller, Brady, Goodman & Hansen, 2009, Marketing Management, Pearson Education Limited 2009, England, pp334. 11. Michael D. Hartline & O. C. Ferrell, 1996, The Management of Customer Contact Service Employees, Journal of Marketing, 60, no.4, October 1996, pp.52-70. 2. bdexpress. 2012. bdexprexx.com. [ONLINE] Available at: http://www.bdexpress.com. [Accessed 14 December 12] 3 4. metal technologis. 2012. liquidmetaltech.com. [ONLINE] Available at: http://www.lliquidmetaltechnologis.com. [Accessed 13 December 12]. 5. fedex. 2012. fedex.com. [ONLINE] Available at: http://www.fedex.com/wikpedia. [Accessed 06 January 13] -----------------------

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