Template 3.01 - Solving Problems

Topics: Problem solving, Decision making, Snow Pages: 5 (1015 words) Published: January 11, 2013

|Centre Number: R30157 | | | |Centre Name: BIFM Training (Quadrilect Limited) | |Candidate Registration No: |Candidate Name: | |(Enter your number here - from the email) |(Please enter) | | | | | | | | |Date of course: | | |(Understanding FM course you attended) | | | |

This is a suggested template that BIFM Training encourages candidates to use to ensure you answer all elements of this assessment, and remember how the marking system works. You do not have to use this template but you must cover all the elements and use the headings as below. The assessment criteria are in your course handbook, and contains more guidance than here.


Identify a workplace problem facing you or your team (or a team within another organisation if you are currently unemployed) and examine ways to resolve it.

For the purposes of this assignment, ‘problem’ may be interpreted as ‘a deviation from the norm’ OR ‘an improvement opportunity’ OR ‘a potential or anticipated problem’.

The suggested word count for this assignment is at least 1200 words, up to about 2000 words.

Check your assignment carefully prior to submission using the assessment criteria.

1. Introduction to your organisation

The context of the problem: Help the reader to understand the context of the problem by briefly describing your organisation, what it does, and your role within it. (min 2 marks required from 4 available)

I am working in a relatively new on market Romanian company that provides facilities services. At the present I am Site manager of a large business park, located in Bucharest, West Gate Park, with a surface of 125.000 sqm. Here, our company offer full facilities services: technical maintenance, cleaning, reception, security, green areas, waste management, snow removal, etc. with both internal staff and by specialized contractors. In West Gate our customers are the buildings owner and some of the tenants that we signed contracts for internal facilities services in the spaces rented. I am entire responsible that the services offered should be of high quality, the tenants to be satisfied with what they receive in exchange for money. More specifically, I coordinate the technical team, I manage the cleaning and reception teams, which are formed by our employees. I am also managing the contracts with specialized: guard, lifts, HVAC, landscaping, waste removal, etc.

2. Present situation (Analysis of the problem)

Describe the problem, its nature, scope and impact:
• What the problem is and what may have caused it
• Its scope (e.g. how widespread, how often, how much, etc.) • Who, how and what it affects in the workplace/team
• What you are trying to achieve by solving the...
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