Telephone Communication

Topics: Telephone, Sound, Telephone call Pages: 4 (649 words) Published: September 16, 2014
ASSIGNMENT

SUBJECT – ENGLISH

TOPIC – TELEPHONE COMMUNICATION

SUBMITTED TO – SARITHA MISS SUBMITTED BY – ARIF ASHRAF
S1 B.COM TAXATION

DATE- 1-9-2014
About Telephone Communication

Telephone communication is the transmission of information, over significant distances using a phone. Telephones are a point-to-point communication scheme whose most basic function is to allow two people separated by large distances to talk to each other. It is one of the most general appliances in the developed world, and has long been considered indispensable to businesses, households and governments.

ADVANTAGES

1. We get immediate feedback to things we say.
2. The conversation is relatively private between us and the caller. 3. We can call someone anywhere on the planet.
4. Calls can be made 24x7.

DISADVANTAGES

1. The person must be available to take your telephone call. 2. The line might be engaged when we call so we can’t speak to the person when we want 3. We generally have to pay for every minute we spend on the call. In the case of overseas calls, that can be expensive THREE KEY TELEPHONE SKILLS

Three key telephone skills are:
• Listening
• Questioning
• Speaking

These three skills are the basis for audible human communication and form the core of any business conversation. Mastery of these skills guarantees improved business telephone communication.

Listening
Listening is not the same thing as hearing. Hearing is a physical ability that requires no intellectual effort. As long as you are physically equipped to receive sounds, you can hear. Listening on the other hand, is more than simply hearing sounds. It is an active process that requires both hearing and thinking.

Listening during a Conversation: A conversation implies two-way exchange of information. In real-life conversations, of course, the sender and receiver continually switch roles. People engaged in conversation spend some of their time talking...
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