Telecommunications in the Workplace
Telecommunications play a vital role in the success of any business in today’s fast past and competitive market. There are many different systems and options for both businesses and individuals to choose from. For individuals, most have Plain Old Telephone Service (POTS), but up and coming technologies like digital phones from cable providers, to using cellular service as their primary choice for telecommunications. Business tend to use more advanced options such as Voice Over Internet Protocol (VOIP) or the traditional Private Branch eXchange (PBX). At Sprint Telecommunications, the company thrives on being an industry leader and strives to be on the newest and most cutting edge technology to enhance their business needs. In the Information Technology department, Sprint recently switched the Enterprise Solutions Center (ESC) Help Desk over to a Cisco VOIP network. The advantages to using a VOIP system for data and voice transmissions is that everything can be done in one central network instead of having separate data and telephone networks. According to Cisco (Cisco Systems, 2001), Voice Over IP can not only deliver data and voice communications, but also use new services such as integrated messaging, Bandwidth on-demand, Voice email, Voice Portals on the web, and a more simplified call set-up, tear-down, and call transfer. VOIP also increases efficiency and decreases costs, especially since there is only one network to manage. According to Cisco (Cisco Systems, 2001), VOIP can not only give flexibility in Telephone and Network systems, but also has the ability to include additional services such as Cable Television. The Sprint ESC Help Desk network is built off a fiber backbone. When the ESC Help Desk had decided to move to a different location, they chose an already existing Sprint location that had a fiber backbone. This helped the ESC to make the decision to switch to a Cisco VOIP network, where the computers and...
References: Cisco Systems (2001). Voice Over IP. Retrieved August 22, 2007, from http://www.cisco.com/warp/public/779/servpro/solutions/wireless_mobile/kbs/voip_kb.html
Wikimedia Foundation, Inc., (2007, August 23, 2007). Dual-tone multi-frequency. Retrieved August 25, 2007, from http://en.wikipedia.org/wiki/DTMF
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