Telecom

Satisfactory Essays
Company History
Globe Telecom. Inc. (GLO) was originally incorporated on January 15, 1935 asGlobe Wireless Limited with a franchise to operate wireless long distance messageservices in the Philippines. The Company eventually changed its name to the presentone in 1992, and welcomed Singapore Telecom, Inc. as a new foreign partner thefollowing year. GLO is a telecommunications company in the Philippines. It provides digitalmobile communication services nationwide using a fully digital network based on theGlobal System for Mobile Communication (GSM) technology. It provides voice, data andvalue added services to its mobile subscribers through three major brands: GlobePostpaid, Globe Prepaid and TM. The Company also provides its subscribers withmobile payment and remittance services under the GCash brand. GLO also provideswireline voice communications,broadband and data services to its customers .TheCompany's subsidiaries are composed of Innove Communications Inc., G-Xchange,Inc., Entertainment Gateway Group Corp., EGGstreme (Hong Kong) Limited, and GTIBusiness Holdings, Inc.

MISSION
Transform the lives of people, businesses and communities thr ough innovative solutions.

VISION
Happiest customers and employees.

Analysis and Interpretation
Do you own mobile phone or computer?

Do you or have you used Globe products?

How frequently do you buy load/sim product?

What would encourage you to purchase Globe products? Have you preferred Globe Company for your internet, prepaid and postpaid subscription?

What product did you avail?

What is your main purpose of subscribing?
(1 for “strongly agree”, 2 for “agree”, 3 for “neither agree nor disagree”, 4 for disagree”)

How do you rate Globe Company on following parameter?

What are the reasons due to which you never subscribe to other network/company?

Findings:

Complaints: * Poor connection and signal * The promo is expensive * Late receiver * Load eater * Processing

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