Tech Cert 201 Nvq 2

Topics: Communication, Nonverbal communication, Writing Pages: 7 (1594 words) Published: June 19, 2013
1 Understand why communication is important in adult social care settings

1.1Identify different reasons why people communicate

People communicate for various reasons, a few of these being : * To give and to receive information
* To share opinions
* To express their needs
* To build relationships
* To express feelings
* To reassure others
* To share feelings and emotions
* To ask questions
* To give encouragement
* To learn and to educate
1.2Explain how effective communication affects all aspects of working in adult social care settings

Effective communication skills are essential in this line of work, It is our responsibility to ensure that our communication skills meet the needs of the service users we care for. It is very important we are able to build the best communication relationships we can. Communicating and building relationships with our service users will help us understand them and understand their needs. If you gain good relationships with the service users you care for you are much more likely to gain their trust and be able to deliver the care you give in a far better way. It is important i have an understanding of service users needs and preferences as everyone has different ways of communicating. By communicating well with the service users we will be able to work together and maximise their quality of life. 1.3Explain why it is important to observe individuals ‘reactions when communicating with them

It is important to observe individuals reactions when communicating especially within the care sector as not all service users are able to communicate verbally, only about 70-80% of communication is verbal. Meaning we are going to be missing out on a large part of communication if we are not paying attention to facial and bodily reactions. Paying attention to body language, gesture or expression is very important to help us understand what service users are telling us or perhaps what they want.

2 Understand how to meet the communication and language needs, wishes and preferences of an individua

2.1Explain why it is important to find out an individual’s communication and language needs, wishes and preferences

When care planning for a service user our best reference is the the service user. We should use conversation and questions to find out what the service user understands or to find out the ways in which they find it easier to communicate or their language needs. As a professional it is my responsibility to make sure my communication skills meet the needs of the people I support. Asking the individual is not always possible so sometimes getting information from colleagues who have worked with the individual or family and friends of the individual will help find out an individual's communication and language needs, wishes and preferences. Understanding the service user will help ensure the safety health and well being of the service user. The main reason this is important obviously is to enable effective communication. Other reasons could be . To understand an individual's needs, wishes, beliefs, values and culture. . To understand what an individual is trying to express.

. To avoid the individual becoming distressed, frustrated or frightened. . To avoid the individual feeling excluded
. To support the individual to be fully involved in their daily life

2.2Describe a range of communication methods

. One to one communication, where communication is taking place between two people and no other people are joining in. . Group communication, for example when changing over shifts we have what we call a 'handover' which is where staff have a group discussion on service users and anything that may have happened on shift i.e any changes in service users or generally anything to report. Both of the above are verbal communication. There is then non-verbal communication . This is the messages we send out to express ideas and opinions without talking. This could be through the...
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