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Tech Cert 201 Nvq 2

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Tech Cert 201 Nvq 2
1 Understand why communication is important in adult social care settings

1.1 Identify different reasons why people communicate

People communicate for various reasons, a few of these being :
* To give and to receive information
* To share opinions
* To express their needs
* To build relationships
* To express feelings
* To reassure others
* To share feelings and emotions
* To ask questions
* To give encouragement
* To learn and to educate
1.2 Explain how effective communication affects all aspects of working in adult social care settings

Effective communication skills are essential in this line of work, It is our responsibility to ensure that our communication skills meet the needs of the service users we care for. It is very important we are able to build the best communication relationships we can. Communicating and building relationships with our service users will help us understand them and understand their needs. If you gain good relationships with the service users you care for you are much more likely to gain their trust and be able to deliver the care you give in a far better way. It is important i have an understanding of service users needs and preferences as everyone has different ways of communicating. By communicating well with the service users we will be able to work together and maximise their quality of life.
1.3 Explain why it is important to observe individuals ‘reactions when communicating with them

It is important to observe individuals reactions when communicating especially within the care sector as not all service users are able to communicate verbally, only about 70-80% of communication is verbal. Meaning we are going to be missing out on a large part of communication if we are not paying attention to facial and bodily reactions. Paying attention to body language, gesture or expression is very important to help us understand what service users are telling us or perhaps what they want.

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